Log in, register for an account, pay your bill, print ID cards, and more.
Log into your account, view patient information, and more.
Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.
Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
Fidelis Care implemented three new post office (P.O.) boxes for certain provider claims correspondence* in 2020. These P.O. boxes, along with additional processes, will help to improve our receipt and inventory tracking of certain provider correspondence mail for claims processing efficiencies.
Please mail the specific correspondence types below to the P.O. Boxes according to the member’s product as indicated:
*Excludes: New and corrected claims. Please continue to send these as indicated in our provider manual.
Please share these new mailing addresses with your office and billing staff.
This new method will help us serve you better, enabling our staff to process submissions from any location as appropriate. Fidelis Care will continue to make these investments as part of our commitment to improving interfaces with our providers. We are aware that implementing any type of changes during this time could be perceived as unnecessary strain. It is important to note that if any of the previously mentioned correspondence is received at a legacy Fidelis Care address, we will redirect as necessary. Fidelis Care is proud to be your health care partner. If you have any questions, please call the Provider Call Center at 1-888-FIDELIS (1-888-343-3547). We are here to help.
Assisting providers in staying abreast of the latest trends, policies, and studies.
Winter
Spring
Summer
Fall
Volume 10, Issue 1
Volume 10, Issue 2
Volume 10, Issue 3
Volume 10, Issue 4
Verify member eligibility or renewal status, check claims, send e-scripts, and more.
To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
Apply to our network and become a part of the Fidelis Care mission.