Provider | Fidelis Care

Welcome, Providers!


LATEST NEWS


REMINDER: Claims Correspondence Post Office Boxes
10/13/2020 • Posted by Provider Relations

Fidelis Care implemented three new post office (P.O.) boxes for certain provider claims correspondence* in 2020.  These P.O. boxes, along with additional processes, will help to improve our receipt and inventory tracking of certain provider correspondence mail for claims processing efficiencies.

Please mail the specific correspondence types below to the P.O. Boxes according to the member’s product as indicated:

*Excludes: New and corrected claims.  Please continue to send these as indicated in our provider manual.

Please share these new mailing addresses with your office and billing staff.

This new method will help us serve you better, enabling our staff to process submissions from any location as appropriate. Fidelis Care will continue to make these investments as part of our commitment to improving interfaces with our providers.  We are aware that implementing any type of changes during this time could be perceived as unnecessary strain. It is important to note that if any of the previously mentioned correspondence is received at a legacy Fidelis Care address, we will redirect as necessary.

Fidelis Care is proud to be your health care partner. If you have any questions, please call the Provider Call Center at 1-888-FIDELIS (1-888-343-3547). We are here to help.

 

 

Smiles-that-Shine

Provider Access Online

Verify member eligibility or renewal status, check claims, send e-scripts, and more.

Member Renewal Information

Health insurance will no longer be automatically renewed for Medicaid Managed Care, Essential Plan, Child Health Plus, or HealthierLife members.

Join Our Network

Apply to our network and become a part of the Fidelis Care mission. 

 

 

 

Required Cultural Competency Training

Access the Provider Attestation Statement and submit completion of training.

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Electronic Transactions

Submit claims electronically for faster processing and reimbursement.

Utilization Management (UM)

Find information and links to external vendor authorizations and to internal resources.