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Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.
Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
Starting January 1, 2021, Walgreens and Duane Reade will no longer be in the pharmacy network for members of these products:
Members can find a list of network pharmacies at caremark.com. (Walgreens and Duane Reade may appear if searching before January 1, but will no longer be listed in our network starting January 1).
Members who have an ongoing prescription at a Walgreens or Duane Reade should call their health care providers to get a new prescription for a different pharmacy.
If you have any questions, please call the CVS Caremark® Customer Care Team at 1-855-465-0029.
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Verify member eligibility or renewal status, check claims, send e-scripts, and more.
To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
Apply to our network and become a part of the Fidelis Care mission.