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HHAeXchange & Fidelis Care Partnership (Updated)
11/23/2021 • Posted by Provider Relations

As part of the approach for the 21st Century Cures Act, Fidelis Care has partnered with homecare management solutions vendor HHAeXchange to implement Electronic Visit Verification (EVV) for Personal Care Services. The implementation date of the program for all providers working with our MLTC, MAP, DUAL, HARP, and Medicaid members is December 20th, 2021.

Through the HHAeXchange platform, users will be able to receive new members and authorizations from Fidelis Care, as well as schedule and confirm visits for those members. The HHAeXchange platform offers a robust agency management solution that can help streamline and automate time-consuming agency functions including placement, scheduling, compliance, and billing of services.

The HHAeXchange Portal provides a direct connection from homecare agencies to Fidelis Care for:

  • Electronic case placement, authorizations, plan of care management and entering confirmed visits
  • Free EVV solution for time & attendance and duty tracking
  • Electronic billing along with pre-billing review

Agencies currently using HHAeXchange will be able to continue using HHAeXchange, utilizing the system’s Linked Contract functionality. Agencies currently using another 3rd Party EVV Solution: authorization data will become available in the HHAeXchange Portal (rather than coming by fax). Schedule and visit data will be imported from your 3rd party system into HHAeXchange. Please work with your EVV Vendor to determine requirements to set up this interface.

Agencies not currently using HHAeXchange: You will obtain access to the HHAeXchange Portal in order to receive authorizations and submit claims/invoice data.

HHAeXchange has scheduled Provider Information Sessions for new & existing users. Details on registration can be found at the following link under the “Info Sessions” topic: https://hhaexchange.com/fideliscare/.

  • Tuesday Nov 02, 2021: 10:00 AM
  • Thursday Nov 04, 2021: 2:00 PM
  • Friday Nov 05, 2021: 12:00 PM

For questions and issues, email HHAeXchange at Support@hhaexchange.com.

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