Reminder ~ Request Prior Authorizations Online via Provider Access Online!
8/9/2018
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Posted by Provider Relations
Fidelis Care is reminding providers that Prior Authorizations can be requested online via Provider Access Online (provider portal), which is available 24/7 ~ any time of the day or night. For greater flexibility, use the “self-service” authorization form to submit your requests online when it is convenient for you ~ with no hold or wait time!
To get started:
All Prior Authorizations can be submitted online, except the following:
Must be submitted via the appropriate fax line or by phone at 1-888-FIDELIS (1-888-343-3547):
- Urgent Requests
o Initial Inpatient Rehabilitation can now be submitted online via provider portal
o Inpatient Emergency Room Admission Requests will soon be available to submit online via provider portal
- Concurrent Requests
- Pharmacy Medication Requests should be faxed using the prior authorization forms available here: Pharmacy Services
Must be requested and viewed through the eviCore Provider Portal:
- Outpatient high-technology Radiology services, Non-Obstetrical Ultrasounds, diagnostic Cardiology services, and Radiation therapy services
*If you do not have a Provider Access Online user account established, and if you need assistance with setting up an account, please contact the Provider Call Center at 1-888-FIDELIS (1-888-343-3547).