Welcome, Providers!

Beginning May 1, 2022, all Fidelis Care providers inquiring about an authorization status will need to use the Authorization Search function on Fidelis Care’s Provider Portal, Provider Access Online. The Authorization Search function quickly gives the real-time status of an authorization, and allows your staff to submit any additional documentation if needed. Authorization status information will no longer be available by contacting the Call Center. 

To help ease this transition, Fidelis Care recommends your office staff review the following:

• Provider Access Online resources, including new video tutorials

• Authorization Grids

To perform authorization status searches, staff members need to be granted Authorizations Viewer access. Visit fideliscare.org/PAO for more information on managing Provider Access Online user roles.  It is critical that the Office Account Administrators review the level of access given to staff and make appropriate updates.

To check the status of an authorization request:

1. Use the menu on the left of the Provider Access Online home page to navigate to the Authorizations Status screen.
2. Authorizations that you have created and saved in the last 90 days will be displayed in the ‘Authorizations Submitted Online (last 90 days only)’ view.
3. A 9-digit authorization number is automatically assigned by the system when a user ‘Saves’ an authorization. Use the authorization number hyperlink to view the authorization details for one specific authorization.
4. If your authorization was created more than 90 days ago, you will need to search for it. Click the ‘Search All Authorizations’ link to begin your search.
5. Enter the member’s Subscriber ID number in the Subscriber ID field and click the Search button.
6. After clicking the Search button, the Authorizations for that member will be displayed.

If you have any additional questions regarding the self-service authorization status process, please contact our Provider Call Center at 1-888-FIDELIS (1-888-343-3547) or your local Provider Relations Specialist.