Log in, register for an account, pay your bill, print ID cards, and more.
Log into your account, view patient information, and more.
Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.
Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
Effective May 16, 2022, the need for Community Based Long Term Services and Supports (CBLTSS), including personal care services and Consumer Directed Personal Care Services (CDPAS, and enrollment into a Managed Long Term Care plan will be based on the completion of a Community Health Assessment (CHA) and Clinical Appointment (CA) by an Independent Practitioner who will complete a Physicians Order (PO) through New York State’s Independent Assessor (NYIA).
For additional information, please reference the tip sheets below:
New York State DOH NYIA Website: https://www.health.ny.gov/health_care/medicaid/redesign/nyia/index.htm
If you have any questions, please contact our Provider Call Center at 1-888-FIDELIS (1-888-343-3547) or your local Provider Relations Specialist.
Assisting providers in staying abreast of the latest trends, policies, and studies.
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Volume 10, Issue 1
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Verify member eligibility or renewal status, check claims, send e-scripts, and more.
To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
Apply to our network and become a part of the Fidelis Care mission.