Call our Member Services Department at 1-800-247-1447 (TTY: 711).
Hours are 8 AM to 8 PM. Member Services is available seven days per week between October 1 and March 31. For the period of April 1 to September 30, Member Services is available Monday through Friday.
Fidelis Care is an HMO plan with a Medicare contract. Enrollment in Fidelis Care depends on contract renewal.
Fidelis Care is a Coordinated Care plan with a Medicare contract and a contract with the New York State Department of Health Medicaid program. Enrollment in Fidelis Care depends on contract renewal.
Multi-Language insert (PDF)
Non-Discrimination Notice (PDF)
Scheduled Update Completed (9/23/17)
H3328_FC 18025 Approved 8/23/2018