ATTENTION: New York CDPAP Recipients and Caregivers Need to Take Action by March 28, 2025 to Continue Services
3/12/2025
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Posted by Provider Relations
The Department of Health has partnered with Public Partnerships LLC (PPL) as the single Statewide Fiscal Intermediary (SFI) for the Consumer Directed Personal Assistance Program (CDPAP). All Consumers and Personal Assistants in the CDPAP must change to PPL by March 28, 2025.
To avoid an interruption of services, members receiving CDPAP services must contact PPL as soon as possible. Providers are encouraged to share this enrollment information with all members receiving CDPAP Services.
How to Register with PPL:
·Option 1: Transition Over the Phone
Call the customer support center at 1-833-247-5346, and they will assist the Consumers through the process. Also available: 1-833-278-4829 (Arabic), 1-833-279-3511 (French), 1-833-279-3513 (Haitian Creole), 1-833-281-0927 (Spanish), 1-833-204-9042 (TTY)
·Option 2: Transition Online
Use the PPL@Home online system. Access PPL@Home by clicking the appropriate link below.
·Option 3: Transition with a CDPAP Facilitator
CDPAP facilitators can help Consumers switch to PPL. See a list of approved facilitators.
·Option 4: Transition at a Registration Session
Join an in-person or virtual session for dedicated support with the transition. See upcoming session dates.
Resources
For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist.