Access and Availability Standards
The average time you may expect to spend in the waiting room for a routine visit is no more than 30 minutes, and no more than one hour if your doctor's office is treating another patient with an unexpected urgent or difficult medical need. As always, if you have a serious emergency, call 911 or go to the nearest emergency room. If you are not sure if you need to go to the ER, call your Care Manager of the 24-Hour Nurse Advice line at 1-800-247-1447.
Questions? Call our Participant Services Department at 1-800-247-1447 (TTY: 1-800-695-8544). From October 1 to February 14, our office hours are 8:00 a.m. to 8:00 p.m. seven days a week and from February 15 through September 30, our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m.