The following guidelines will help you know when you can expect to be seen by a doctor. It's important to know what symptoms need immediate attention, and when a non-urgent visit is right for you. If you are not sure, please check with your doctor. We want to make sure you have the care you need, when you need it.
|Urgent care visit
||Within 24 hours
|Non-urgent sick visit
||Within 1 week
|Routine preventive care visit
||Within 30 days
|Annual physical exam or wellness visit
||Within 12 weeks
The average time you may expect to spend in the waiting room for a routine visit is no more than 30 minutes, and no more than one hour if your doctor's office is treating another patient with an unexpected urgent or difficult medical need. As always, if you have a serious emergency, call 911 or go to the nearest emergency room.
Please call your provider to schedule an appointment. If you are having difficulty or have any questions around scheduling an appointment, please contact our Member Services Department at 1-800-247-1447, TTY users should call 1-800-695-8544. From October 1 to February 14, our office hours are 8:00 a.m. to 8:00 p.m. seven days a week. From February 15 through September 30, our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m.
Questions? Call our Member Services Department at 1-800-247-1447 (TTY: 1-800-695-8544). From October 1 to February 14, our office hours are 8:00 a.m. to 8:00 p.m. seven days a week and from February 15 through September 30, our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m.
Fidelis Care is an HMO plan with a Medicare contract. Enrollment in Fidelis Care depends on contract renewal.
Fidelis Care is a Coordinated Care plan with a Medicare contract and a contract with the New York State Department of Health Medicaid program. Enrollment in Fidelis Care depends on contract renewal.
(Updated 10/12/2016) H3328_FC 16153 Approved