The Fidelis Care Blog 

Beginning 11/20/2020, Fidelis Care will make a few changes to how we process and print our weekly provider checks. Changes include:

• Coversheets will be included with checks (previously none)
• Check stubs will be printed at the bottom of checks (previously on top)
• Coversheets and check stubs will include Fidelis Care’s return address (previously none)
• Our HSBC Bank address on the check stub will be changed to 2929 Walden Ave., Depew, NY 14043
• Check reference ID# will be included on check stubs (previously none)
• Providers will receive one consolidated mailer instead of multiple envelopes.

Checks will continue to be printed every Friday and mailed within 48 hours.

For your reference, a sample cover sheet and a sample check can be reviewed by clicking here.

An Easier Option: Electronic Funds Transfer (EFT)

Providers can have payments deposited directly into their bank account with Fidelis Care’s Electronic Funds Transfer (EFT) program.

Enrollment is available at fideliscare.org/Apps/eft/Default.aspx.

New EFT applications may take 3 to 4 weeks to process.

If you have any questions about the new check printing process or EFT enrollment, please call the Provider Call Center at 1-888-FIDELIS (1-888-343-3547). We are here to help.

Beginning 11/20/2020, Fidelis Care will make a few changes to how we process and print our weekly provider checks. Changes include:

• Coversheets will be included with checks (previously none)
• Check stubs will be printed at the bottom of checks (previously on top)
• Coversheets and check stubs will include Fidelis Care’s return address (previously none)
• Our HSBC Bank address on the check stub will be changed to 2929 Walden Ave., Depew, NY 14043
• Check reference ID# will be included on check stubs (previously none)
• Providers will receive one consolidated mailer instead of multiple envelopes.

Checks will continue to be printed every Friday and mailed within 48 hours.

For your reference, a sample cover sheet and a sample check can be reviewed by clicking here.

An Easier Option: Electronic Funds Transfer (EFT)

Providers can have payments deposited directly into their bank account with Fidelis Care’s Electronic Funds Transfer (EFT) program.

Enrollment is available at fideliscare.org/Apps/eft/Default.aspx.

New EFT applications may take 3 to 4 weeks to process.

If you have any questions about the new check printing process or EFT enrollment, please call the Provider Call Center at 1-888-FIDELIS (1-888-343-3547). We are here to help.