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Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.

Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.

 

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LATEST NEWS


Now Available on Provider Access Online: Authorization Letters
4/16/2021 • Posted by Provider Relations

Fidelis Care is pleased to announce that authorization letters are now available on our Provider Portal, Provider Access Online. In response to user feedback we’ve upgraded the portal to allow Administrators and users with the Clinical Information Viewer role access to the following authorization-related communications materials in the "File Downloads" section:

 

  • Admission Approval Letter
  • Appeal Approved and Out-Of-Network Denied Letter
  • Appeal Decision Letter
  • Appeal Denial Decision Letter
  • Approval Letter
  • Approved Out-Of-Network and Appeal Denial Letter
  • Authorization Approved and Out-Of-Network Denied Letter
  • Authorization Request Extension Letter
  • Denial Letter
  • Exhausted Benefit Denial Letter
  • Partial Appeal Denial Letter
  • Partial Denial letter
  • Reconsideration Request Approval Letter

 

Please note: in order to access these materials, members of your team will need to have the “clinical information viewer” role in their user profile. Roles can be managed in the Provider Portal by users with Administrator access.


Provider Bulletin Archives

Assisting providers in staying abreast of the latest trends, policies, and studies.

Provider Access Online

Verify member eligibility or renewal status, check claims, send e-scripts, and more.

Authorization Resources

To submit prior authorization request types, use the Fidelis Care provider portal.

Social Care Network

Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.

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