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Log into your account, view patient information, and more.
Stay informed about Fidelis Care policies and updates, and keep up to date on upcoming provider office hours and trainings.
Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
Annually, Fidelis Care is required by the Centers for Medicare and Medicaid Services (CMS) to submit complete diagnostic data for Qualified Health Plan members. To help us obtain the necessary medical records for submission, Fidelis Care is working in partnership with Optum and CiOX Health*.
If you have received a packet requesting medical records, please provide the records as soon as possible. There are several options available for providers to submit records. Please review your packet to identify the submission option most convenient for you and your practice.
Fidelis Care is proud to be your health care partner. If you received a packet and have any questions, please contact CiOX Health at chartreview@cioxhealth.com, or at 877-445-9293, 8AM – 9PM EST, Monday through Friday.
*These disclosures may be made to a business associate, acting on behalf of the health plan, which in this case are Optum and CiOX Health (CiOX).
Assisting providers in staying abreast of the latest trends, policies, and studies.
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Volume 10, Issue 1
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Volume 10, Issue 3
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Verify member eligibility or renewal status, check claims, send e-scripts, and more.
To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
Apply to our network and become a part of the Fidelis Care mission.