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Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
This communication is to inform you that a change in the format of Fidelis Care's 835 (ERA) will take place on 3/28/2019. This update is informational only and will not affect receipt of your 835 files.
ERAs delivered by Fidelis Care will no longer have the Bank Routing information in the BOP segment BPR09.
All other information will remain the same.
Current 835O files: BOP**01*021001088*DA*021001088: 660873397* Future 835O files: BOP**01*021001088*DA*660873397*
This change is a result of updates to our adjudication system. Please let us know if you have any feedback.
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To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
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