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Open Enrollment Begins November 1

Open Enrollment is the time each year to renew or change your health insurance plan. Staying covered ensures you have access to doctors, prescriptions, and money-saving perks from Fidelis Care. Plus, your coverage helps limit your costs from unexpected health problems.

Make sure you have the coverage you need by:

  • Reading the “Important Coverage Changes” tab
  • Following the four steps on the “How to Renew” tab

We’re here to help! Call us with any questions you may have.
1-866-435-9521 (TTY: 711).

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Important Coverage Changes

Your monthly insurance costs could increase due to changing government support.

The tax credits that help lower monthly premiums will be reduced in 2026. This year more than ever, it’s important to update your enrollment application and income to ensure you get the most financial assistance available to you.  

Types of Income Verification Documents

Document types accepted by the government include:

  • 1040 Federal or State Tax Return
  • Wages and Tax Statement
  • Pay Stub
  • Self-Employment Ledger Documentation
  • Social Security Administration Statements
  • Unemployment Benefits Letter
  • “Written Explanation Form”

You can find a full list of documents here.

Log in to your NY State of Health account to review your information and plan details. Call us at 1-866-435-9521 (TTY: 711) if you need help. 

Renew your coverage during Open Enrollment.

Renew by December 15, 2025, for January 1, 2026, coverage. If you miss the December 15 deadline, you can still enroll for 2026 coverage by January 31, 2026, but you will have a lapse in coverage. Open Enrollment may be the only time you can enroll unless you have a qualifying life event.

How To Renew

Take time to renew – your health is worth it.

Before it's time to renew, you will receive a notice by mail, email, or phone that will tell you everything you need to know about renewing your coverage. If you have questions about renewing your current coverage or your healthcare needs have changed:

During the annual Open Enrollment period, you can also renew your coverage directly with the NY State of Health. To get started:

  1. Visit www.nystateofhealth.ny.gov and click on "Get Started."
  2. Follow the instructions to create a ny.gov ID if you don't already have one.
  3. After logging in, you will need to enter your invitation code. This is included in the letter you received from NY State of Health (located under step 2 in the instructions).
  4. Follow the instructions on the NY State of Health website to finish your renewal.

You can also renew over the phone by calling the NY State of Health Help Line at 1-855-355-5777.

Need help with your online application? We can also assist you over the phone or in person. Call Fidelis Care at 1-866-435-9521 today.


A few helpful tips

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Helpful FAQs

We're here to help make renewal easier. If you can’t find an answer below, give us a call at 1-866-435-9521 (TTY: 711).

Important Renewal Information & FAQs

I like my current health plan and benefits. How do I renew for 2026?
  • Fidelis Care can help you renew. Call 1-866-435-9521 (TTY: 711), complete our Contact Me form, or visit one of our Community Offices or StreetSide vehicles.
  • Log in to your NY State of Health account to review and renew your 2026 plan. Make sure your plan still fits your needs and budget, and check that your doctors are in network.

  • Don't forget:

  • Update your income to get the most financial aid available and provide supporting documents.
  • Review and confirm all personal and coverage details. Get to know what your coverage includes.  You can also explore other plan options if it’s not the right coverage for you.
  • When can I renew my plan?
    You can renew your plan from November 16 - December 15, 2025, to ensure you have uninterrupted coverage on January 1, 2026. If you miss the December 15 deadline, you can still enroll for 2026 coverage by January 31, 2026, but you will have a lapse in coverage. For most people, Open Enrollment is the only time they can renew their coverage
    Why should I renew my plan if I'm already healthy?
    Renewing your health coverage is important even if you’re in good health. Having health insurance helps you manage your health and your costs. Plus, your Ambetter from Fidelis Care health plan offers $0 checkups and screenings so you can stop health problems before they start.

    Health insurance helps you:

    • Manage your healthcare costs. Using insurance is much cheaper in the long run than paying out of pocket, especially if you or a family member needs serious medical care.
    • Stay healthy. Health insurance helps you access preventive care that keeps you healthy and in touch with a doctor.
    • Prepare for the unexpected. If you or a family member has an emergency, or becomes seriously ill, health insurance helps give you peace of mind knowing your healthcare needs will be met.
    Are there any updates to Ambetter from Fidelis Care health plans?

    Yes, starting January 1, 2026, Ambetter from Fidelis Care will offer Wellness Rewards for completing eligible health activities such as an adult well visit or a flu immunization. The Wellness Rewards program joins our easier-to-use fitness reimbursement incentive and Ambetter Perks savings program.

    Make an Appointment

    Fill out our contact form, and a Representative will call you.

    If your renewal deadline is in the next 3 days, call Fidelis Care or NY State of Health for immediate assistance.

    Important Changes

    I heard there are changes with enrollment and renewal. What are the differences this year?

    We’re here to help you protect your coverage and make renewal as easy as possible. Here’s what you need to know: 

    Your monthly insurance costs could increase due to changing government support.

    The tax credits that help lower monthly premiums may be reduced in 2026.

    It's very important that you update your income. It will help determine your monthly premium and the amount of financial assistance available to you. Gather your annual income information, update your enrollment application, and renew by December 15, 2025, to ensure you have coverage on January 1, 2026. If you miss the December 15 deadline, Open Enrollment runs until January 31, 2026. However, you will have a lapse in coverage if you do not renew by December 15.

    How do I update my household size?
    If the number of people in your household has changed, we can help you adjust your plan. You may qualify for a Special Enrollment Period. Give us a call today at 1-866-435-9521 (TTY: 711).
    My income has changed. How do I update my application?
    Gather your annual income information and log in to your NY State of Health account to update your enrollment application and income.

    Income & Immigration Verification

    I need to verify my income. Which documents do I need to verify my income?

    There are many documents that can be provided to verify your income. Types of income verification documents are listed below, including options for people who are self-employed or who have unearned income. Once you decide which documents to provide, gather your documents and log in to your NY State of Health account. There, you can follow the steps to update your application and income. 

    Below is a list of approved documents and helpful details.

    Types of Income Verification Documents

    • 1040 Federal or State Tax Return: Must contain your first and last name, income amount, and tax year. If you file Schedule 1, you must submit it with your 1040.
    • Wages and Tax Statement: (W-2 and/or 1099, including 1099 MISC, 1099G, 1099R, 1099SSA, 1099DIV, 1099SS, 1099INT). Must contain your first and last name, income amount, tax year, and employer name (if applicable).
    • Pay Stub: Must contain your first and last name, income amount, and pay period or frequency of pay with the date of payment. If a pay stub includes overtime, tell us the average overtime amount per paycheck.
    • Self-Employment Ledger Documentation: (can be a Schedule C, the most recent quarterly or year-to-date profit and loss statement, or a self-employment ledger). Must contain your first and last name, company name, and income amount. If you’re submitting a self-employment ledger, include the dates covered by the ledger, and the net income from profit/loss.
    • Social Security Administration Statements: (Social Security Benefits Letter). Must contain first and last name, benefit amount, and frequency of pay.
    • Unemployment Benefits Letter: Must contain your first and last name, source/agency, benefits amount, and duration (start and end date, if applicable).
    • A Written Explanation Form (PDF). To submit this form, select “Other” from the drop-down menu when you’re on the upload screen in the application.

    Self-Employment Verification Documents

    • 1040 SE with Schedule C, F, or SE (for self-employment income)
    • 1065 Schedule K1 with Schedule E
    • Tax return
    • Bookkeeping records
    • Receipts for all allowable expenses
    • Signed time sheets and receipt of payroll, if you have employees
    • Most recent quarterly or year-to-date profit and loss statement
    • A Written Explanation Form (PDF). To submit this form, select “Other” from the drop-down menu when you’re on the upload screen in the application.

    Unearned Income Verification Documents

    • Annuity statement
    • Statement of pension distribution from any government or private source
    • Worker’s compensation letter
    • Prizes, settlements, and awards, including court-ordered awards letter
    • Proof of gifts and contributions
    • Proof of inheritances in cash or property
    • Proof of strike pay and other benefits from unions
    • Sales receipts or other proof of money received from the sale, exchange, or replacement of things you own
    • Interests and dividends income statement
    • Loan statement showing loan proceeds
    • Royalty income statement or 1099-MISC
    • Proof of bonus/incentive payments
    • Proof of severance pay
    • Pay stub indicating sick pay
    • Letter, deposit, or other proof of deferred compensation payments
    • Pay stub indicating substitute/assistant pay
    • Pay stub indicating vacation pay
    • Proof of residuals
    • Letter, deposit, or other proof of travel/business reimbursement pay
    • A Written Explanation Form (PDF). To submit this form, select “Other” from the drop-down menu when you’re on the upload screen in the application.

    Get more details for other income situations (PDF).

    How do I verify my immigration status?

    When you enroll in a Marketplace plan, you’ll need to submit documents to confirm your immigration status.  Below is a list of documents that you can submit: 

    • Permanent Resident Card, “Green Card” (I-551)
    • Reentry Permit (I-327)
    • Refugee Travel Document (I-571)
    • Employment Authorization Card (I-766)
    • Machine Readable Immigrant Visa (with temporary I-551 language)
    • Temporary I-551 Stamp (on Passport or I-94/I-94A)
    • Foreign passport
    • Arrival/Departure Record (I-94/I-94A)
    • Arrival/Departure Record in foreign passport (I-94)
    • Certificate of Eligibility for Nonimmigrant Student Status (I-20)
    • Certificate of Eligibility for Exchange Visitor Status (DS-2019)
    • Notice of Action (I-797)
    • Document indicating a member of a federally recognized Indian tribe or American Indian born in Canada
    • Certification from U.S. Department of Health and Human Services (HHS) Office of Refugee Resettlement (ORR)
    • Document indicating withholding of removal (or withholding of deportation)
    • Office of Refugee Resettlement (ORR) eligibility letter (if under 18)
    • USCIS Acknowledgment of Receipt (I-797C)

    Premium Costs, Tax Credits, & Savings

    Will my insurance costs change/increase this year?

    Your costs could change for two main reasons:

    • Due to changing government support, the tax credits that help lower monthly premiums may be reduced in 2026. This means monthly insurance costs could increase for members who received more tax credits in previous years.
    • Your monthly premium amount may adjust for your new plan-year coverage. When you receive your renewal information, be sure to review this closely. We have other plans that can offer you different monthly premium amounts and other out-of-pocket cost savings. Just give us a call if you want to see other options: 1-866-435-9521 (TTY: 711).
    What should I do if my premium/cost has changed for 2026?
    If you need help updating your income or you’d like to explore other Ambetter from Fidelis Care plan options, call us at 1-866-435-9521 (TTY: 711). Important: Due to changing government support, the tax credits that help lower monthly premiums may be reduced in 2026. This may impact you and your family, and we’re here to help.
    How can I lower my monthly premium/cost?
    Due to changing government support, the federal tax credits that help lower monthly premiums may be reduced in 2026. Update your account and annual income information to see if you qualify for financial assistance. Log in to your NY State of Health account to get started. You can also explore other Ambetter from Fidelis Care plan options and our rewards program that can help you save on your healthcare costs.
    Will my tax credits be the same this year?
    Your monthly insurance costs could increase due to changing government support. The tax credits that help lower monthly premiums may be reduced in 2026. To see if you qualify for financial assistance, you’ll need to verify your income and provide supporting documents during Open Enrollment. Log in to your NY State of Health account to get started. If you have questions, we’re here to help. Call us at 1-866-435-9521 (TTY: 711).
    What happens if I don't update my income?
    If you don’t verify your income, you may not receive the right amount of financial assistance. If you do not provide accurate income, you may receive a lower tax credit than you qualify for. That means possibly paying more for your insurance than you should. If this happens, you can receive a refund when filing your taxes. There is also a chance that you will be given a higher tax credit than you qualify for. In this case, you would have to repay the difference when you file your taxes.

    Finding a Doctor

    I want to see a specific doctor. How do I know if they are in-network?
    You can use our Find a Doctor tool. This has a full list of in-network providers and other care options. Select Ambetter from Fidelis Care | Qualified Health Plans as your plan.