Fidelis Care would like to remind providers that Urgent and Concurrent Authorization Requests cannot be submitted through the Provider Portal, as this will cause delays in processing.

6/5/2025 • Posted by Provider Relations

Fidelis Care received notice from New York State Office of Addiction Services and Support (OASAS), that providers are required to bill OTP bundle services under the APG methodology effective November 3, 2025.

New! Health Savings Unit (HSU) Recovery Letters Now Available on the Provider Portal

6/3/2025 • Posted by Provider Relations

You asked and we listened! Fidelis Care is pleased to announce that Health Savings Unit (HSU) Recovery letters are now available on Provider Access Online, Fidelis Care’s Provider Portal, in the File Download section.

Fidelis Care Pharmacy Benefits and Authorizations

6/2/2025 • Posted by Provider Relations

Fidelis Care’s Pharmacy Services would like to provide clarification on how medications are covered under member’s medical and pharmacy benefits.

Fidelis Care Provider Bulletin - Volume 11, Issue 2 – Spring 2025

6/2/2025 • Posted by Provider Relations

Fidelis Care is pleased to announce that a new Provider Bulletin is now available. The bulletin features updates on important initiatives and the latest news of interest to our provider community.

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