The Fidelis Care Blog

Each April, Arab American Heritage Month is a meaningful time for me to reflect on my roots in Morocco, my journey, and the values that shape both my personal and professional life. As someone with proud Arab roots, I carry with me a deep appreciation for family, resilience, hospitality, and hard work. These values guide me every day. Growing up connected to my Arab heritage taught me the importance of community. In our culture, relationships matter. We check on one another, we support one another, and we show up when it counts. That sense of responsibility toward others has had a

With all the increases in technology, it’s easy to forget that healthcare starts with the people who show up every day wanting to make a difference. At Fidelis Care, we are proud to work with caring and conscientious doctors across New York State.

March is Endometriosis Awareness Month. Fidelis Care sat down with one of the experts in our provider network, Dr. Katherine Cartwright of Albany Obstetrics and Gynecology, to learn and share about this painful condition affecting one in 10 women in their reproductive years. Q: What is endometriosis? Dr. Cartwright: Endometriosis is when cells that look and act like the lining of the uterus grow outside the uterus. Most of the time these cells are in the pelvis — on the ovaries, fallopian tubes, or the outer surface of the uterus. They can also show up on the bladder or bowel. More rarely, they’re

National Poison Prevention Week March 15-21. It’s a good time to talk about an important but often overlooked safety issue: accidental poisoning. Many poison emergencies happen at home, and adults can help prevent them. Here are a few simple steps to protect you, your children, and your loved ones. Common Poison Risks at Home Poisoning can happen when everyday items are used the wrong way or stored unsafely. Common causes include: Medications, both prescription and over the counter Cleaning products and laundry pods Pesticides and bug sprays Alcohol and vaping liquids Carbon monoxide from gas appliances Even small amounts of these items can

During Women’s History Month, Fidelis Care is proud to recognize our 2026 Women of Impact. These leaders and changemakers strengthen our communities every day and help expand opportunities, uplift families, and inspire meaningful progress. We celebrate them for the dedication and compassion that help move our mission forward.   Xiomara Castro  Site Director, Westchester Community Health Center-Yonkers  Xiomara Castro is dedicated to expanding access to quality, preventive healthcare in the Yonkers community. As Site Director of Westchester Community Health Center, she ensures patients receive comprehensive care that supports both physical and mental well-being. Passionate about serving vulnerable populations, Xiomara believes preventive care

Fidelis Care would like to remind providers that it is appropriate to bill a problem oriented E&M on the same day as a surgical or preventive service when the issue is separate and significant.

Fidelis Care is pleased to announce a new addition to the Provider Manual—the Quality Policy.

Fidelis Care’s Pharmacy Services would like to provide clarification on how medications are covered under member’s medical and pharmacy benefits.

NY State of Health has notified health plans and members of Essential Plan 200-250 (also known as Essential Plan 5) that plan coverage will end. The last day of coverage is June 30, 2026.

You asked and we listened! Fidelis Care is pleased to announce that Authorization Determination letters on Fidelis Care’s Provider Portal, will now indicate if the letter is an Initial Adverse Determination (IAD) or a Final Adverse Determination Letter (FAD).