NY State of Health has announced upcoming changes to the Essential Plan 5, effective July 1, 2026. To help current enrollees prepare, Fidelis Care members have started receiving official notifications from the state outlining these updates.

Invitation to Fidelis Care’s November Provider Office Hours

10/23/2025 • Posted by Provider Relations

Fidelis Care will host three Provider Office Hours in November 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

Fidelis Care and WellCare Continuity of Care Program

10/23/2025 • Posted by Provider Relations

As we approach the final quarter of the year, we’re entering a critical phase of the Continuity of Care (CoC) program. Our shared goal remains clear: to ensure patients receive timely, high-quality care while closing the most impactful clinical gaps by December 31.

Fidelis Care Provider Call Center Policy Regarding AI/Robo Calls

10/22/2025 • Posted by Provider Relations

Fidelis Care would like to inform providers that we are unable to accept calls from Artificial Intelligence (AI) entities or other automated systems to verify claim status, obtain remittance information, or respond to any other inquiries.

Reminder: Mandatory Medicaid Compliance Program

10/15/2025 • Posted by Provider Relations

Fidelis Care has received notice from the Office of the Medicaid Inspector General (OMIG) of new compliance program requirements for Medicaid participating providers.

...