The Fidelis Care Blog

Fidelis Care is reminding providers that Prior Authorizations can be requested online via Provider Access Online (provider portal), which is available 24/7 ~ any time of the day or night.  For greater flexibility, use the “self-service” authorization form to submit your requests online when it is convenient for you ~ with no hold or wait time!

To get started:

• Sign up* or Login:  Provider Access Online
• Download  Provider User Guide – How to Request Online Authorizations
• Assistance is available - contact the Provider Call Center at 1-888-FIDELIS (1-888-343-3547) 

All Prior Authorizations can be submitted online, except the following:

Must be submitted via the appropriate fax line or by phone at 1-888-FIDELIS (1-888-343-3547):

• Urgent Requests 
  ​o    Initial Inpatient Rehabilitation can now be submitted online via provider portal
  o    Inpatient Emergency Room Admission Requests will soon be available to submit online via provider portal
• Concurrent Requests
• Pharmacy Medication Requests should be faxed using the prior authorization forms available here:  Pharmacy Services

Must be requested and viewed through the eviCore Provider Portal:

• Outpatient high-technology Radiology services, Non-Obstetrical Ultrasounds, diagnostic Cardiology services, and Radiation therapy services 

*If you do not have a Provider Access Online user account established, and if you need assistance with setting up an account, please contact the Provider Call Center at 1-888-FIDELIS (1-888-343-3547).