The Fidelis Care Provider Relations Department is committed to building strong and lasting relationships with our providers and their staff. To foster this partnership, we have assigned a Provider Relations Specialist to communicate important information and provide support to our providers.

Invitation to Fidelis Care’s May Provider Office Hours

4/29/2025 • Posted by Provider Relations

Fidelis Care will host three Provider Office Hours in May 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

Written Member Consent Required for Authorization Appeals Effective June 1, 2025

4/29/2025 • Posted by Provider Relations

Due to regulatory requirements defined in Article 44 of the New York State Public Health Law for all Managed Care Organizations (MCO), Fidelis Care is implementing changes to our Utilization Management/Authorization Appeals process. Effective June 1, 2025, Fidelis Care will require providers to adhere

Fidelis Care Authorization Grids Effective June 1, 2025

4/28/2025 • Posted by Provider Relations

The following section of the Fidelis Care authorization grids have been updated effective June 1, 2025.

...