The Fidelis Care Blog

February, recognized as Black History Month, serves as an opportunity for us to reflect and uplift one another. This month, we also recognize the strength, achievements, and contributions of individuals throughout history who paved the way for progress despite incredible adversity.

It is important to stay healthy during the winter season. Norovirus is a winter stomach flu that can cause nausea, vomiting, and diarrhea. It is commonly known as the “stomach bug.” This winter, there has been a high number of cases of norovirus. Here are some frequently asked questions and answers about norovirus:

Your annual wellness visit is a yearly appointment with your primary care provider (PCP). During this visit, your PCP will go over your health, review your medications, and talk about any concerns.

Fidelis Care awarded a maternal health grant to The Birthing Place Foundation in the Bronx, NY in recognition of Maternal Health Awareness Day. The grant will support The Birthing Place Foundation’s ongoing efforts in maternal health – particularly to help underserved, lower-income women and their families.

Substance Use Disorder Treatment Month is a time to recognize the impact of substance use disorders and the importance of accessible, compassionate care. The 2023 National Survey on Drug Use and Health shows that 48.5 million people aged 12 or older in the United States had a substance use disorder. Barriers such as stigma and limited availability of resources often prevent people from seeking help. In observance of Substance Use Disorder Treatment Month, Fidelis Care visited with Crouse Health Addiction Treatment Services (Crouse ATS) Director Monika Taylor. Crouse ATS is a 2024 Fidelis Care behavioral health grant recipient.

Fidelis Care will host two Provider Office Hours in September 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

The following sections of the Fidelis Care authorization grids have been updated effective October 1, 2025.

Healthy aging is about making choices that support your body and mind to live a fulfilling life as you grow older. In observance of Healthy Aging Month, here are some simple, powerful tips to help you age well and feel your best: 1. Move Your Body Every Day Try to exercise every day. If you can, do strength training (like lifting light weights or using resistance bands) at least three times a week.

SYRACUSE, NY (August 20, 2025) –Fidelis Care, a statewide health plan with more than 2.4 million members in New York State, and Wellcare are excited to announce their continued sponsorship of the 2025 Great New York State Fair. As a committed partner, Fidelis Care and Wellcare are proud to support both the Women’s Day celebration and the Fair Cares program, reinforcing their dedication to improving community health and accessibility for all New Yorkers.

To ensure timely processing and avoid delays, providers should limit all prior authorization fax transmissions to 75 pages or less. Faxes exceeding 75 pages may be delayed or fail to process, which could impact our ability to efficiently and comprehensively process the request.