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HomeBlog | Fidelis Care

The Fidelis Care Blog


Important Update: Authorization Issue with Evolent/RadMD Portal
11/19/2025 • Posted by Provider Relations in Provider News

Fidelis Care has been made aware of an issue affecting providers who are unable to obtain authorizations through the Evolent/RadMD portal due to their NPI or TIN not appearing in the system.

The issue has been identified and escalated as a priority for resolution.

What to Do:

If you are unable to obtain authorizations through the Evolent/RadMD website, please contact the Evolent Call Center:

  • Fidelis Care (NY) – Medicaid or Exchange: 1-800-424-4952
  • Fidelis Care (NY) – Medicare: 1-800-424-5390

 

If you have any additional questions, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist.

 

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Important Update: Authorization Issue with Evolent/RadMD Portal
11/19/2025 • Posted by Provider Relations

Fidelis Care has been made aware of an issue affecting providers who are unable to obtain authorizations through the Evolent/RadMD portal due to their NPI or TIN not appearing in the system.

The issue has been identified and escalated as a priority for resolution.

What to Do:

If you are unable to obtain authorizations through the Evolent/RadMD website, please contact the Evolent Call Center:

  • Fidelis Care (NY) – Medicaid or Exchange: 1-800-424-4952
  • Fidelis Care (NY) – Medicare: 1-800-424-5390

 

If you have any additional questions, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist.