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Fidelis Care Career Events


Reminder: Group and Family Therapy Concurrent Authorization Process
Wednesday • Posted by Provider Relations • in Provider News
Effective January 1, 2026, providers were required to submit an authorization request for Group and Family Therapy services that exceed 30 visits in a calendar year.
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Invitation to Fidelis Care’s June Provider Office Hours
Tuesday • Posted by Provider Relations • in Provider News, Provider Quality
Fidelis Care will host four Provider Office Hours in June 2026. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.
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Fidelis Care Authorization Grids Effective June 1, 2026
4/29/2026 • Posted by Provider Relations • in Provider News
The following section of the Fidelis Care authorization grids has been updated effective June 1, 2026.
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Stay Compliant: Access & Availability Standards for Providers
4/28/2026 • Posted by Provider Relations • in Provider News
Access to quality care is essential to reducing health disparities and improving the quality and length of life for all New Yorkers.
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Reminder: 2026 Cultural Competency Training Requirements
4/28/2026 • Posted by Provider Relations • in Provider News
Annual cultural competency training for participating providers is required by the New York State Department of Health.
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Fidelis Care Provider Call Center Policy Regarding AI/Robo Calls
4/28/2026 • Posted by Provider Relations • in Provider News
Fidelis Care would like to inform providers that we are unable to accept calls from Artificial Intelligence (AI) entities or other automated systems to verify claim status, obtain remittance information, or respond to any other inquiries.
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Reminder: Mandatory Medicaid Compliance Program
4/27/2026 • Posted by Provider Relations • in Provider News
Fidelis Care has received notice from the Office of the Medicaid Inspector General (OMIG) of new compliance program requirements for Medicaid participating providers.
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