Where to Go for Care

Your Provider's Office

Your primary care provider (PCP) is your main doctor — the one you see for regular checkups. If your condition isn’t life-threatening, calling your PCP should be your first choice. Use our online Find a Doctor tool to find an in-network provider in your area.

Visit or call your PCP if you need:

Find a Doctor** is a useful online tool that helps you find in-network providers, urgent care clinics, pharmacies, and more.

Urgent Care

If you can’t wait for an appointment to see your PCP, an urgent care center offers fast, hands-on care for health conditions or injuries that require immediate attention. Be sure to visit an in-network urgent care center to avoid paying out-of-pocket costs. Use our online Find a Doctor tool to find an in-network urgent care facility in your area. Use urgent care for medical issues such as:

Always refer to your Member Handbook or Subscriber Contract to make sure you understand the costs you may be responsible for if you choose a provider or service outside of our network.

Emergency Room (ER)

Go to the emergency room or call 911 if your condition is life-threatening. If you have a serious accident or illness, the ER may save your life. But if your situation isn’t life-threatening, you may receive more prompt care through one of the other options available to you. Plus, visiting the ER may increase your out-of-pocket costs significantly.

CALL 911 or get to an ER if you experience:

988 Suicide and Crisis Lifeline

The 988 Lifeline provides confidential help for mental health, drug use, or suicidal concerns when you need it quickly. To connect:

988 can help you or a family member if you are thinking about suicide or have anxiety, depression or concerns about alcohol or drug use. It can also help for thoughts of hurting yourself or others.