Where to Go for Care

Your Provider's Office

Your primary care provider (PCP) is your main doctor — the one you see for regular checkups. If your condition isn’t life-threatening, calling your PCP should be your first choice. Use our online Find a Doctor tool to find an in-network provider in your area.

Visit or call your PCP if you need:

• Your annual wellness checkup & vaccinations
• Advice about your overall health
• Help with medical problems such as colds, the flu and fevers
• Treatments for an ongoing health issue like asthma or diabetes

Find a Doctor is a useful online tool that helps you find in-network providers, urgent care clinics, pharmacies, and more.
Sometimes you may need to see a specialist. Start with your PCP, who can refer you to the right specialists if additional care is needed.

Your doctor or mental health provider may offer telehealth appointments by phone or video. Click here to learn more.

Urgent Care

If you can’t wait for an appointment to see your PCP, an urgent care center offers fast, hands-on care for health conditions or injuries that require immediate attention. Be sure to visit an in-network urgent care center to avoid paying out-of-pocket costs. Use our online Find a Doctor tool to find an in-network urgent care facility in your area. Use urgent care for medical issues such as:

• Sprains
• Ear infections
• High fevers
• Flu symptoms with vomiting

Always refer to your Member Handbook or Subscriber Contract to make sure you understand the costs you may be responsible for if you choose a provider or service outside of our network.

Emergency Room (ER)

Go to the emergency room or call 911 if your condition is life-threatening. If you have a serious accident or illness, the ER may save your life. But if your situation isn’t life-threatening, you may receive more prompt care through one of the other options available to you. Plus, visiting the ER may increase your out-of-pocket costs significantly.

CALL 911 or get to an ER if you experience:

• Shortness of breath, asthma
• Chest pains
• Bleeding that won’t stop
• Severe cuts or burns
• Poisoning

988 Suicide and Crisis Lifeline

The 988 Lifeline provides confidential help for mental health, drug use, or suicidal concerns when you need it quickly. To connect:

• Call 988 to talk (available in many languages) or
• Text 988 (English only) or
• Chat via suicidepreventionlifeline.org (English only) 

988 can help you or a family member if you are thinking about suicide or have anxiety, depression or concerns about alcohol or drug use. It can also help for thoughts of hurting yourself or others.