Fidelis Care wants to make it as easy as possible for members to access the care and services they need. To support members during the COVID-19 outbreak, we have expanded access to telehealth services – offered with $0 cost sharing.
Here are 2 ways for members to use the telehealth benefit from the safety, comfort and convenience of their home:
•1. Schedule a telehealth visit with their network primary care provider or specialist..Many Fidelis Care providers can make an appointment for a visit by phone or video. Members should call their providers to see if they offer this service.
•2. Use Teladoc. Starting April 1, 2020, in response to the COVID-19 emergency, Teladoc is offered as a new online option for Fidelis Care Medicaid, Child Health Plus, Essential Plan, Health and Recovery Plan (HARP), Medicare Advantage, and Dual Advantage members.
Through Teladoc, members can access online care by phone or video, from board-certified, NY State-licensed doctors, 24 hours a day, 7 days a week.
Members can speak with a Teladoc provider about COVID-19 concerns or symptoms, or about other general concerns they may have about their or their child’s health like: sore throats, earaches, the flu, allergies, sinus infections, rashes, and more. Support for anxiety, depression, post-traumatic stress, and family issues is also available.
Fidelis Care Medicaid, HARP, and Child Health Plus members who have an assigned primary care provider can also use the Teladoc service. If necessary, a Teladoc provider will coordinate care with a member’s PCP.
Before a member’s first virtual care visit, the best place to start is by downloading the Teladoc app (available from the App Store or Google Play) or get started online at teladoc/com/fideliscare. Members can also call Teladoc at 1-800-835-2362; TTY: 711. Members will be asked to fill out a brief medical history, just like they would at their doctor’s office. This will help the Teladoc doctor provide treatment and advice.
Wait times: At this time, the need for care has never been greater, and members may experience extended wait times. To avoid waiting, members can request a call-back when a Teladoc provider is available.
Special Note for Fidelis Care Qualified Health Plan (QHP) and Off-Exchange members: Fidelis Care QHP and Off-Exchange members continue to have access to telehealth services through Teladoc as well as Babylon, at no cost. The Teladoc and Babylon apps are available from the App Store or Google Play.
Whether Fidelis Care QHP and Off-Exchange members use Teladoc, Babylon, or both, their telehealth benefit is the same, and is offered at no cost.
• If you think you have COVID-19 or have been exposed to someone who has been diagnosed with COVID-19, call your provider’s office or contact Teladoc for guidance on next steps.
• Call ahead before going in person to any doctor’s office.
• Don’t go to your local emergency room for COVID-19 testing. The ER is only for those who need the most critical care.
Members who have questions about their telehealth benefit should call Member Services at 1-888-FIDELIS (1-888-343-3547); TTY: 711.