Welcome, Fidelis Care Members!

We are proud to be your healthcare partner and want to help you access essential health benefits and services to keep you as healthy as possible.

Here’s how to get started:

Step 1: Sign Up for Our Member Portal

The Member Portal is the easiest and most secure way to access information about your plan. With 24/7 access to your Fidelis Care account, you can pay your monthly premium, request and print new ID cards, and access your plan documents. To create a secure online member account, visit members.fideliscare.org and click “Register.”

Step 2: Fill Out Your Health Risk Assessment

You can complete this brief survey on the Member Portal. The answers you provide will help us serve you better and get you connected to whatever services you may need.

Step 3: Review Your Plan Documents

You can access your Summary of Benefits and Coverage,Subscriber Contract, and other important plan documents by logging into the Member Portal. The Summary of Benefits and Coverage outlines some of your plan’s key benefits, and explains how much they could cost. The cost examples are estimates only, and serve as a guide for how your particular plan might cover different conditions; not the exact dollar amount you will pay. Visit fideliscare.org/costcalculator to find a treatment cost calculator, providing you with estimates that cover other conditions and services. Your Subscriber Contract provides a full description of the services included in your benefit package, as well as cost information for those services. 

Step 4: Choose a Primary Care Provider
Fidelis Care is committed to ensuring you have access to the preventive care and screenings you need to stay healthy. To ensure that access, we recommend you select a Primary Care Provider (PCP), even if your plan does not require one. If you already have a PCP who is in the Fidelis Care network, then that provider should have been automatically assigned as your PCP. You can review, select, or change your PCP from your Member Portal account. Your PCP will work with you to make sure you get the care you need.

To find PCPs near you, use our Find a Doctor tool. If you need help finding a doctor or choosing your PCP, call Member Services at 1-888-FIDELIS (1-888-343-3547); TTY: 711.

Pharmacy Benefits

For members with pharmacy coverage, your benefits are covered through CVS Caremark. Visit the CVS Caremark website (by clicking on this link, you will leave the Fidelis Care website) for more information or to register.

Dental Benefits

For members with dental coverage, your benefits are covered through DentaQuest. Visit the DentaQuest website (by clicking on this link, you will leave the Fidelis Care website) for more information or to register. 

Vision Benefits

For members with vision coverage, your benefits are covered through Davis Vision. Visit the Davis Vision website to register. 

To review Fidelis Care's best practice guidelines for healthy vision, click HERE



Fidelis Care Encourages Women to Prioritize their Health on National Women’s Checkup Day, May 10
5/6/2021 • Posted by Fidelis Care

Study shows that women are more likely than men to have gone without routine
and preventive health care during the COVID-19 pandemic

May 3, 2021 (Long Island City, NY) – In recognition of National Women’s Checkup Day on Monday, May 10, Fidelis Care is encouraging women of all ages to make their health a priority and schedule an appointment for their annual checkup with their primary care provider. Having a checkup and staying current on routine screenings and preventive care is one of the most important things women can do for their health and wellness.

Held each year on the second Monday in May, National Women's Checkup Day was created by the U.S. Department of Health and Human Services to remind women to take care of themselves and their health by scheduling an appointment with their health care provider.

According to a recent Women’s Health Survey published by the Kaiser Family Foundation's (KFF), published in March, 38 percent of women have skipped preventive care, including annual exams and routine tests, during the COVID pandemic.

The KFF Women’s Health Survey revealed that women have been missing their healthcare appointments in greater numbers than men since the pandemic began. When asked about their experiences, a larger share of women than men say they have skipped preventive health services, such as a yearly checkup or routine test (38% vs. 26%), or skipped a recommended medical test or treatment (23% vs. 15%). The study also showed that women with health and economic challenges prior to the pandemic have experienced worsening health conditions as a result of forgoing health care services.

These gaps in care could translate into higher numbers of women experiencing severe health issues after the health emergency from the pandemic resolves.

During the pandemic, we know that many women took on new roles and responsibilities - including working from home, homeschooling their children, and being a multi-generational family caregiver,” explained Fidelis Care Senior Medical Director Dr. Camille Pearte.“Women have often prioritized their family’s health and wellness over their own. On National Women’s Checkup Day, we urge all women to proactively schedule their preventive care and recommended screenings. Regular checkups are integral to women's physical and mental health and wellness over the course of their lives.”

As a first step, Dr. Pearte encourages women to speak with their provider’s office about the ways they are keeping patients safe during COVID, make an appointment for their annual checkup, and ask whether or an in-person or telehealth visit is right for them.

Taking care of their physical and mental health and wellness is one of the most important things women can do - not just during the pandemic, but also throughout their lives. For more information on ways women can prioritize their heath, including recommended screenings and other resources, visit fideliscare.org/womenshealth.


About Fidelis Care:
Fidelis Care is a mission-driven health plan offering quality, affordable coverage for children and adults of all ages and at all stages of life. With more than 2.3 million members statewide, Fidelis Care believes that all New Yorkers should have access to affordable, quality health insurance.  Follow us on Twitter at @fideliscare, Instagram at @fideliscare, and on Facebook at facebook.com/fideliscare. For more information, call Fidelis Care at 1-888-FIDELIS (1-888-343-3547) or visit fideliscare.org.

Contact: MediaInquiries@fideliscare.org


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Important Information on Coverage Decisions

Each day, Fidelis Care's Utilization Management (UM) Department makes decisions on many health insurance claims. These decisions are based only on appropriateness of care and the existence of coverage. 

Fidelis Care does not reward providers or other individuals for issuing denials of coverage, and does not offer financial incentives to UM staff based on decisions that promote underutilization of services. 

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