Manuals and Forms

Click to download provider manuals, tip sheets, important forms, and applications. 

Provider Tip Sheets


Access and Availability Standards Tip Sheet (PDF)

Essential Plan Tip Sheet (PDF)

FIDA Tip Sheet (PDF)

Medicaid and CHP Provider Tip Sheet (PDF)

Medicaid and HealthierLife: Behavioral Health (BH) Carve-in and Health and Recovery Plan (HARP) HCBS Claims Tip Sheet (PDF)

Medicare Advantage & Dual Advantage Tip Sheet (PDF)

Metal-Level Products Tip Sheet (PDF)

MLTC Tip Sheet (PDF)


Behavioral Health Case Management Services Tip Sheet (PDF)

Importance of Chlamydia Screening Tip Sheet (PDF)

Quality PCP Tip Sheet (PDF)

Viral Load Suppression Tip Sheet (PDF)

Provider User Guides

EDI Provider Tip Sheet (PDF)

eviCore Program Tip Sheet (PDF)

Interactive Voice Response Application for Checking Claim Status Tip Sheet (PDF)

Provider Portal User Guide - Online Authorizations Tip Sheet (PDF)

Request for Authorization Fax Lines Reference Tool Tip Sheet (PDF)

Other Services

Adult Day Health Care Provider Tip Sheet (PDF)

AIDS Adult Day Health Care Provider Tip Sheet (PDF)

Consumer Direct Personal Assistance Services Tip Sheet (PDF)

Hospice Services Tip Sheet (PDF)

Nursing Home Tip Sheet (PDF)

Personal Care Services (PCS) Tip Sheet (PDF)

Servicing the Homeless Tip Sheet (PDF)

Transportation Services (Non-Emergency) - Livery-Taxi/Ambulette/Ambulance Tip Sheet (PDF)

Transportation Services (Non-Emergency) - Out of County Approval Request Tip Sheet (PDF)

Provider Access Online

Verify member eligibility, check claims status, and more.

Pharmacy Services

Formularies, utilization management programs, general pharmacy updates, and specialty drug programs. 

Authorization Grids

Authorization Grids for Medicare, Medicaid, Child Health Plus, and NY State of Health Marketplace plans.