Member
Providers
Shop For a Plan

Provider Quality

Provider-Quality


To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


Hearthands


Provider Quality News


Updated Medicaid Hospital Inpatient Reimbursement Rates Effective October 1, 2024
4/23/2025 • Posted by Provider Relations in Provider News

Fidelis Care would like to remind providers of the updated calculation of hospitals’ initial inpatient acute, exempt hospital, and exempt unit reimbursement rates for Medicaid Fee-for-Service (FFS) and Medicaid Managed Care (MMC), which were effective October 1, 2024.

 

As per Medicaid DOH site, an administrative letter was published to support reduction to the capital rate add-ons. Providers should have received notification from the State regarding this rate update. 

 

The October 1, 2024 Medicaid FFS rates have been approved by the New York State Division of the Budget (Budget) and have been transmitted to eMedNY for payment and retroactive claims processing.

 

These rates are based upon the same information and methodology as the inpatient rates effective January 1, 2024 and April 1, 2024, but take into consideration the following updates effective October 1, 2024:

  • Increase in the reduction percentage to all 2024 hospital inpatient budgeted capital rate add-ons from 10% to 20%, per the State Fiscal Year (SFY) 2024-25 Enacted Budget
  • Increase in reduction percentage to all 2020 hospital inpatient reconciled capital rate add-ons from 10% to 20%, per the SFY 2024-25 Enacted Budget 

 

The updated rates were made available to Fidelis Care on January 9, 2025, and were active in our system as of April 3, 2025.   Adjustments to claims with discharges on or after October 1, 2024 are being processed accordingly.

 

Should you have any questions regarding the updated rates, please send an email to the hospital rate-setting unit at HospFFSunit@health.ny.gov.

 

For additional questions, or if we can be of assistance in any way, please contact your Fidelis Care Provider Engagement Account Manager. To find your designated representative, please visit Contact Your Designated Provider Relations Specialist.

 



Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.


Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materialsblog posts, and more to keep you informed.

 

CURRENT PROVIDER BULLETIN

  • Help Prevent the Flu: Encourage Vaccination
  • COVID-19 Reminder
  • Cardiovascular Disease and Statin Therapy
  • Antibiotic Stewardship Starts with Awareness
  • CDC Recommendations for STI Treatment