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Do you need assistance? Please visit our Contact Provider Relations page to find your designated Provider Relations Specialist.
To help vulnerable individuals who struggle with extreme heat, NY State of Health is again offering free air conditioners through its Essential Plan Cooling Program.
The program runs from April 15, 2026, to August 31, 2026, or until supplies run out.
During the summer, patients living in excessive heat have a higher risk of death and hospitalization from chronic conditions. By having A/C units installed in their homes, the program can improve health outcomes and prevent emergency visits and hospitalizations.
Please notify your patients currently enrolled in the Essential Plan that they may be eligible if they have one of these health conditions:
Patients can apply online by scanning the QR code at left or accessing the online application.
Assisting providers in staying abreast of the latest trends, policies, and studies.
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To submit prior authorization request types, use the Fidelis Care provider portal.
Members in our Medicaid Managed Care, HealthierLife (HARP), Fidelis Care at Home, and Wellcare Fidelis Dual Plus plans have access to a network of service providers to identify and address needs such as housing, food, transportation, and more.
Apply to our network and become a part of the Fidelis Care mission.