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Renew Your Health Insurance

Fidelis Care has partnered with Vincere Health to ensure members know that their health insurance is no longer being automatically renewed. If you are a member in Medicaid Managed Care, Essential Plan, HealthierLife (HARP), or Child Health Plus, you MUST RENEW your health insurance to keep your coverage without interruption. We are here to help!

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When do you need to renew your coverage?
What information do you need to renew your coverage?

To renew your coverage, you will need the following information:

  • Your mailing address 
  • Total household income 
  • Information about your New York State of Health Insurance Program (NYSHIP) account, if you are already enrolled in that program 
  • Information about your health insurance eligibility from a job, or information about health insurance premiums you're already paying 
  • Any other health insurance you carry 
  • Everyone who lives in your household, and any changes in household size 
  • Changes in full-time student status (if applicable) 
  • Changes in immigration status 
  • How you plan to file your taxes

3 Ways Fidelis Care Can Help You Renew:

Call Us

Call Fidelis Care at
1-866-435-9521; TTY: 711

Monday-Friday, 8:30 AM to 6 PM

Make an Appointment

Fill out our contact form, and a Representative will call you.

If your renewal deadline is in the next 3 days, call Fidelis Care or NY State of Health for immediate assistance.

Visit Us

Visit one of our community offices or StreetSide RVs for help renewing. 

 


If You Enrolled Through NY State of Health

If you enrolled in your health insurance through NY State of Health, you also can renew directly with them. Call NY State of Health at 1-855-355-5777; TTY: 1-800-662-1220, Monday-Friday from 8 AM-8 PM or Saturday from 9 AM-1 PM. Or, you can visit nystateofhealth.ny.gov 24 hours a day, 7 days a week.


If You Enrolled Through Your Local Department of Social Services (LDSS) or NYC's Human Resources Administration

You should receive a letter from your Local Department of Social Services (LDSS) or NYC's Human Resources Administration (HRA). You will need to follow the instructions in the letter to renew. If you have questions, call Fidelis Care at 1-866-435-9521, TTY: 711.

Renew-Your-Coverage

Beware of Renewal Scams

Read important news and tips to protect you from a new scam targeting people enrolled in some health insurance programs.

 


About Vincere Health

Developed at the Harvard School of Public Health, the Vincere Health platform seeks improvements in outcomes, from activation to member engagement and support. Vincere's reengagement engine leverages social media for improved or updated contact information on especially hard-to-reach populations.