Mail Order Pharmacy Program
For certain kinds of prescription drugs, you can use our preferred mail order service – Express Scripts® Pharmacy*. Generally, the drugs available through mail order are drugs that you take on a regular basis for a chronic or long-term medical condition. Drugs NOT available through our mail order service are marked as “NM” (not mailed) on your plan’s List of Drugs (Formulary).
The Express Scripts® Pharmacy website allows you to check the status or balance of an order, request a prescription transfer from a retail pharmacy, update personal information, and pay for your order online through a secure portal.
Our Preferred Mail Order Service Allows You To:
- Order at least a 35- to 100-day supply of drugs (excluding Specialty Tier 5).
- Enjoy free standard shipping, safely and discreetly to your door.
- Save time and make fewer trips to the pharmacy.
- Receive prescription refills and renewals with the Automatic Refill program.**
Usually, you can expect to receive your drugs within 10-14 days from the time the mail order service receives your order. It is recommended that you contact the pharmacy 21 days before your current prescription runs out. This will help ensure your order is shipped to you in time.
If your mail order is delayed, you can contact Express Scripts® Pharmacy or Member Services at 1-800-247-1447 (TTY: 711) for help.
Register for Mail Order Service
You may register for our preferred Mail Order Service in one of the following ways:
Phone: Call Express Scripts® Pharmacy Member Services at 1-833-750-0201 (TTY: 711), 24 hours a day, 7 days a week.
Online: Visit express-scripts.com/rx.
Mail: Complete the Express Scripts® Pharmacy form below and send it to the address listed on the form.
Express Scripts® Pharmacy Forms
Express Scripts Mail Order Form - English (PDF)
Express Scripts Mail Order Form - Spanish (PDF)
Our preferred mail order service can give you peace of mind knowing you’ll have the drugs you need when you need them. You can also receive status alerts by email, phone, or text.
To learn more, please refer to your plan’s Evidence of Coverage on our Prescription Drug Information page.
*This includes Evernorth EnGuide℠ Pharmacy, powered by CHD, which serves as the dedicated mail-order provider for GLP-1 medications. Other pharmacies are available within our network.
**Not all medications are eligible for automatic refill.