Wellcare Spendables^® Frequently Asked Questions (FAQs)

A. Yes. Activate your card by calling the number on the activation line at 833-647-9661 or by calling the number on the back of your card, Press “3”, then “1”. You can also activate it digitally by scanning the QR code or by logging in to the Wellcare Spendables portal or mobile app. Most transactions will not require a PIN, but some retailers (e.g., Costco) may prompt you for one. In such cases, you may select “Credit” or “X.”

A. A transaction may be declined if there are insufficient funds or if you attempted to purchase an ineligible item. Certain items may decline due to benefit limitations. To be able to use the funds for healthy food, gas at the pump, and/or utilities or rent, there may be additional approval requirements. For more information about your benefits, call the number on the back of your card.

A. You will be able to access the member portal and mobile app after receiving your Wellcare Spendables card. Log in using your existing Wellcare credentials. If you do not have a login, select “Create Online Access” on the sign-in page.

A. Wellcare will add funds to your account the first of every month. Unused dollars roll over month to month but expire at the end of the plan year (December 31^st each year).

A. No. You can use your OTC card at participating retailers’ locations. For information on participating retailers, log in to the member portal or mobile app and select “Shop In-Store” to find a participating retailer near you.

A. Log in to the member portal or mobile app and select the “Shop Online” link from the top navigation or the highlighted link on the Home page. From the Online Shopping page, you can view products by Category, Brand, Price, Product Tags, or Discounted Items.

You can download a copy of the OTC Highlight through the member portal. Navigate to the “My Benefits” page and select “Download Catalog.”

Note: Only members who may meet certain eligibility requirements are eligible for Healthy Food items, Rent & Utility Expenses, Gas (Pay at the Pump), Home Assistance & Safety Items, and Pest Control Items & Services.

A. A certified service provider will reach out within 5-7 business days to schedule your appointment.

A. If the provider did not arrive as scheduled, call the number on the back of your card (Sunday–Saturday, 8 a.m.–8 p.m. local time).

A. If you are eligible for utility service payments, you can use your Wellcare Spendables card to make a payment directly with your utility provider. Before paying, verify your available account balance via the member portal, mobile app, or by calling the number on the back of your card. Transactions will only be approved up to your available balance.

A. You may pay your bill with another form of payment and submit the paid receipt for reimbursement, subject to available funds and eligibility. To submit a reimbursement request, log in to the mobile app or member portal and select “Reimbursement” from the My Benefits page.

A. If you are eligible, you can shop at participating retail locations.Your items must be considered healthy (e.g., fruits and vegetables, whole grains, meat, seafood, dairy, and foods low in added sugars and sodium).To locate a participating retailer, log in to the portal or mobile app and navigate to the “Shop In-Store” section. Enter your address or use your current location to find nearby participating merchants.

A. You can use your card at preferred locations:

• Murphy USA
• Shell
• BP
• Exxon
• Circle K
• Chevron
• Sunoco
• Speedway

A PIN may be required. If you’re having trouble completing the transaction with a PIN, try running it as credit instead. All gas transactions must be completed at the pump, card not accepted in store.

A. Reimbursements are allowable only for rent and utility benefits, subject to available funds and eligibility. Reimbursements are not permitted for other categories outside of rent and utilities.

A. If reimbursement is approved, you will be mailed check within 10-14 business days after approval.

A. You can see which activities are eligible by checking the My WellCare Rewards Tracker in your member portal or mobile app. Depending on the activity, you may need to say you completed it, watch a video, or click the “Redeem” button. Activity/Activities must be completed in the current plan year.

When you tap an activity in the tracker, it will show you the steps you need to follow to earn the reward. Some rewards may require you to finish more than one activity before you get credit. If you qualify, you can earn up to $225 in rewards. These rewards expire on January 31 of the next year, as long as you keep your coverage active.

Rewards for completing your Initial Health Assessment (IHA) does require a follow‑up visit with your primary care provider (PCP). Once these have been completed, the reward is added to your Spendables card after two steps:

1. Your doctor sends the claim to your health plan.
   This can take a little time, depending on when the doctor submits it.
2. The claim is reviewed and processed.
   Once it’s processed and confirmed that the activity meets the reward requirements, the funds are added to your rewards balance.

Because of these steps, it may take several weeks for the reward to appear in your rewards purse.

If you believe enough time has passed, or you want to check the status of your reward, please Contact Us.

Note: Not all plans offer the Wellcare Spendables benefit to members. Refer to your Evidence of Coverage/Member Handbook for additional information.