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Fidelis Care Career Events


Invitation to Fidelis Care’s November Provider Office Hours
10/23/2025 • Posted by Provider Relations • in Provider News, Provider Quality
Fidelis Care will host three Provider Office Hours in November 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.
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Fidelis Care and WellCare Continuity of Care Program
10/23/2025 • Posted by Provider Relations • in Provider News, Provider Quality
As we approach the final quarter of the year, we’re entering a critical phase of the Continuity of Care (CoC) program. Our shared goal remains clear: to ensure patients receive timely, high-quality care while closing the most impactful clinical gaps by December 31.
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Fidelis Care Provider Call Center Policy Regarding AI/Robo Calls
10/22/2025 • Posted by Provider Relations • in Provider News
Fidelis Care would like to inform providers that we are unable to accept calls from Artificial Intelligence (AI) entities or other automated systems to verify claim status, obtain remittance information, or respond to any other inquiries.
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Updated: New York State Medicaid Postpartum Visit Incentive
10/15/2025 • Posted by Provider Relations • in Provider News
Fidelis Care would like to remind providers of a postpartum visit incentive being offered through the New York State (NYS) Medicaid program and inform providers of extended claim submission dates.
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Announcing Partnership with Healthmap Solutions Effective December 1, 2025
10/3/2025 • Posted by Provider Relations • in Provider News, Provider Quality
Fidelis Care is partnering with Healthmap Solutions (Healthmap) to provide care coordination services within our kidney health management (KHM) program.
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Update to Concurrent Review Process for Hospitalized Members
9/30/2025 • Posted by Provider Relations • in Provider News
Effective November 1, 2025, Fidelis Care will begin outreaching for additional clinical information if a member remains hospitalized beyond seven (7) days. This outreach will initiate a concurrent review to assess medical necessity and support discharge planning activities.
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Fidelis Care Authorization Grids Effective November 1, 2025
9/29/2025 • Posted by Provider Relations • in Provider News
The following sections of the Fidelis Care authorization grids have been updated effective November 1, 2025.
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