The Fidelis Care Blog

With all the increases in technology, it’s easy to forget that healthcare starts with the people who show up every day wanting to make a difference. At Fidelis Care, we are proud to work with caring and conscientious doctors across New York State.

Accurate billing of Neonatal Intensive Care Unit (NICU) services helps support timely and appropriate claim processing. Fidelis Care encourages facility providers to review key billing, coding, and documentation requirements when submitting inpatient claims for NICU services.

Fidelis Care would like to remind providers of requirements related to the New York State Health Care Reform Act (HCRA) surcharge.

Fidelis Care is proud to support initiatives that expand awareness, reduce stigma, and improve access to resources for individuals affected by substance use disorders. Through our partnership with Shatterproof, we recently participated in two impactful efforts focused on education, advocacy, and community engagement.

Fidelis Care will host four Provider Office Hours in November 2026. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

The following sections of the Fidelis Care authorization grids have been updated.