The Fidelis Care Blog

National Pharmacy Week is a time to recognize the vital role pharmacists play in healthcare. We are educators, advocates, and problem-solvers. We are part of the care team, and we are committed to improving members’ lives. As we celebrate the week, I’m proud to reflect on my journey as a pharmacist and the incredible work being done by the Fidelis Care pharmacy team to support our members.

Every year, during the first week of October, we celebrate National Primary Care Week. It’s a time to say “thank you” to the doctors, physician assistants, nurses, and healthcare teams that help keep us healthy every day

Mental Illness Awareness Week is a time to learn how mental health affects every part of our lives, including our physical health. People living with serious mental illness often face big challenges when it comes to staying healthy. Many don’t get regular checkups or see a doctor when they need to. This can lead to health problems that go unnoticed and untreated.

Substance use disorder (SUD) affects many people. It can happen in any family, workplace, or neighborhood. At Fidelis Care, we believe alcohol or drug addiction is not a personal failure. We also know that people need help, not judgment. Why Prevention Matters Addiction often starts quietly. It can begin with stress, trauma, or mental health problems that aren’t treated. That’s why we focus on stopping addiction before it starts. We look for warning signs early. We help people get care that respects their culture and background. We also build support systems with family, friends, and the community

October is Health Literacy Month. It’s a great time to learn how to understand and use health information. Being health literate means you can find, understand, and use information to make good decisions about your health. It can help you: • Read medication labels • Pick a health plan • Ask your doctor questions

Fidelis Care would like to inform providers that we are unable to accept calls from Artificial Intelligence (AI) entities or other automated systems to verify claim status, obtain remittance information, or respond to any other inquiries.

July is National Minority Mental Health Awareness Month. This observance shines a light on the unique challenges faced by Black, Hispanic, and other communities of color, while calling for action to improve access, trust, and quality of care. At La Casa de Salud, a Fidelis Care behavioral health grant recipient, we focus on the whole person. Mental health shapes how we think, feel, make decisions, and care for ourselves. When mental health is not supported, everything else becomes harder. The Reality: Need Is High, Access Is Not Mental health challenges are common, but care does not reach everyone equally. Black and Hispanic communities

The following section of the Fidelis Care authorization grids has been updated effective July 1, 2026.

Events Across New York State promote community health and wellness and the importance of staying connected with friends and neighbors LONG ISLAND CITY, NY [June 25, 2026] – Fidelis Care, a statewide health plan with more than 2.4 million members in New York State and a Centene Corporation company, has announced dates for its annual Unity street festival series as part of its Here for Your Health campaign. The Unity events promote community health and wellness and the importance of staying connected with friends and neighbors. Beginning with the original “Unity in the Heights” event in 2011, the series has expanded

Effective August 1, 2026, Fidelis Care will implement a Site of Care Optimization Program to promote cost-effective, high-quality care for members receiving infusion therapies enrolled in Essential Plans.