Fidelis Care will host three Provider Office Hours in May 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

National Fentanyl Awareness Day

4/29/2025 • Posted by Fidelis Care

Today is National Fentanyl Awareness Day. This is a day to understand and protect our communities from the deadly threat of illegal fentanyl and counterfeit prescription pills. Fentanyl is a synthetic opioid that is stronger than morphine and heroin. It is used to medically manage severe pain, often after surgery or for some cancer patients. Illegal fentanyl causes overdose deaths. It is often mixed with other drugs, making them more potent and dangerous. It’s important to know how to prevent an overdose, recognize signs of an overdose, and what life-saving measures are available.

Written Member Consent Required for Authorization Appeals Effective June 1, 2025

4/29/2025 • Posted by Provider Relations

Due to regulatory requirements defined in Article 44 of the New York State Public Health Law for all Managed Care Organizations (MCO), Fidelis Care is implementing changes to our Utilization Management/Authorization Appeals process. Effective June 1, 2025, Fidelis Care will require providers to adhere

Fidelis Care and Mom Starts Here Open Baby Supplies Closet in the Utica Community Office

4/28/2025 • Posted by Fidelis Care

Fidelis Care and nonprofit maternal health organization Mom Starts Here recently partnered to open a Baby Item Network supplies closet at the Fidelis Care Utica Community Office. It’s free to all Medicaid recipients.

Fidelis Care Authorization Grids Effective June 1, 2025

4/28/2025 • Posted by Provider Relations

The following section of the Fidelis Care authorization grids have been updated effective June 1, 2025.

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