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Renew Your Health Insurance

Fidelis Care wants members to know that your health insurance is no longer being automatically renewed. If you are a member in Medicaid Managed Care, Essential Plan, HealthierLife (HARP), or Child Health Plus, you MUST RENEW your health insurance to keep your coverage without interruption.

When do you need to renew your coverage?
What information do you need to renew your coverage?

To renew your coverage, you will need the following information:

  • Your mailing address 
  • Total household income 
  • Information about your New York State of Health Insurance Program (NYSHIP) account, if you are already enrolled in that program 
  • Information about your health insurance eligibility from a job, or information about health insurance premiums you're already paying 
  • Any other health insurance you carry 
  • Everyone who lives in your household, and any changes in household size 
  • Changes in full-time student status (if applicable) 
  • Changes in immigration status 
  • How you plan to file your taxes

3 Ways Fidelis Care Can Help You Renew:

Call Us

Call Fidelis Care at
1-866-435-9521; TTY: 711

Monday-Friday, 8:30 AM to 6 PM

Make an Appointment

Fill out our contact form, and a Representative will call you.

If your renewal deadline is in the next 3 days, call Fidelis Care or NY State of Health for immediate assistance.

Visit Us

Visit one of our community offices or StreetSide RVs for help renewing. 


If You Enrolled Through NY State of Health

If you enrolled in your health insurance through NY State of Health, you also can renew directly with them. Call NY State of Health at 1-855-355-5777; TTY: 1-800-662-1220, Monday-Friday from 8 AM-8 PM or Saturday from 9 AM-1 PM. Or, you can visit 24 hours a day, 7 days a week.

If You Enrolled Through Your Local Department of Social Services (LDSS) or NYC's Human Resources Administration

You should receive a letter from your Local Department of Social Services (LDSS) or NYC's Human Resources Administration (HRA). You will need to follow the instructions in the letter to renew. If you have questions, call Fidelis Care at 1-866-435-9521, TTY: 711.


Beware of Renewal Scams

Read important news and tips to protect you from a new scam targeting people enrolled in some health insurance programs.


Important renewal information for Qualified Health Plans, Medicare and Dual Advantage, and Fidelis Care at Home (Managed Long Term Care) can be selected below:

Fidelis Care at Home | Managed Long Term Care (MLTC)
Wellcare By Fidelis Care | Medicare Advantage
Wellcare By Fidelis Care | Dual Advantage
Ambetter from Fidelis Care | Qualified Health Plans (QHP)