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Fidelis Care at Home

Fidelis Care at Home is a Managed Long Term Care (MLTC) plan for people who need long-term care services to continue living safely and independently in their homes and communities.

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Managed Long Term Care Benefits

As a Fidelis Care at Home member, you'll work with a dedicated Nurse Care Manager and your health care providers to develop a personalized plan of care based on your individual needs. Your plan may include covered services such as:

  • Home health care, including nursing, physical therapy, and/or occupational therapy
  • Personal care (assistance with daily living tasks)
  • Nutritional services
  • Private day nursing
  • Adult/Social day care
  • Podiatry, dentistry, and optometry
  • Durable medical equipment
  • Social and environmental supports


Visit Us!

Find a Community Office near you.  

Who can apply?

You may be eligible for Fidelis Care at Home if:

  • You have or are eligible for New York State Medicaid
  • Are 18 years of age or older
  • YHave been assessed by a nurse as eligible for the required level of care

Availability

Enrollment for Fidelis Care at Home is year-round.

Caregiver Support

Tips, information, and resources to help people who care for others.

How to Enroll

Call 1-800-688-7422 (TTY: 711) for assistance. Fidelis Care at Home staff will be happy to answer questions about long term care and the services available to Fidelis Care at Home members.

  • Fax: 1-833-710-1772

You also can call the New York Independent Assessor Program (NYIAP) at 1-855-222-8350. The TTY number is 1-888-329-1541. The NYIAP Helpline is available Monday through Friday from 8:30 AM to 8 PM and Saturday from 10 AM to 6 PM, except on state holidays.

The NYIAP website is: https://www.health.ny.gov/health_care/medicaid/redesign/nyia/index.htm

 

How can we help?

Fidelis Care is here to help you live your healthiest life and make informed health insurance decisions:

Member How To Videos

Get the most from your Fidelis Care plan and our Member Portal by watching our videos, including how to change your PCP, requesting new ID cards, and more.

Visit a StreetSide RV Near You

Our StreetSide RVs are back in the community. Visit a StreetSide RV to apply for or renew your health coverage, learn about your benefits, and get your questions answered by a Fidelis Care representative.

 

Find a Doctor

Search for a medical professional, service, or facility in the Fidelis Care Network.

Health Resources

Information to help you and your provider better manage your health.

The Fidelis Care Blog

News you can use to live healthier and get the most out of your health insurance!