The Fidelis Care Blog

March is Social Work Month, a time to recognize the dedication, compassion, and expertise of social workers who make a difference in the lives of individuals, families, and communities. At Fidelis Care, our social workers play a vital role in supporting members through life’s challenges, connecting them to resources, and advocating for their well-being. To celebrate their impact, we sat down with five of our incredible social workers to learn more about their experiences, what inspires them, and how they approach this important work every day.   What inspired you to enter social work as a career?   Maura Conway, Senior Care Manager: My

  When people think about eating disorders, they often imagine only one kind of person—usually a very thin teenage girl. But that picture is not true. Eating disorders can affect anyone. They affect kids, adults, older people, men, women, and people of all shapes, sizes, and backgrounds. What is an eating disorder? An eating disorder is an illness that affects how someone eats, thinks about food, and feels about their body. Eating disorders are not a choice; they are a serious health problem that requires care and support. Eating disorders do not care about: Age Gender Body size Race or culture Who someone loves

Lunar New Year arrives with the vibrant energy of the Year of the Horse. Beginning on February 17, 2026, it will be celebrated across Asian communities around the world. This festival marks a meaningful moment of renewal as people travel great distances to reunite with their families and honor long-standing traditions. They share hopes that the year ahead will be fulfilling and prosperous.

The Fort Drum Regional Health Planning Organization (FDRHPO) has successfully completed its one-year pediatric oral health pilot program, funded by a Fidelis Care rural health innovation grant focused on preventive care. The initiative, launched to address persistent barriers to pediatric dental care in the North Country, resulted in substantial increases in preventive oral health services and education.

If you or someone you love has chest pain, going to the emergency room can feel scary. Knowing what will happen can help you feel safer. When you arrive, the doctors and nurses will work fast to check your heart. 1. Quick Check When You Arrive A nurse will ask how you feel and how bad the pain is. If the pain sounds serious, you will be seen right away. They might put a monitor on you to check your heart rate and oxygen. 2. Heart Test (EKG) You will likely get a heart test within 10 minutes. The test is called an electrocardiogram

Fidelis Care's annual provider satisfaction survey will launch this month and we hope you’ll take a moment to share your feedback.

Fidelis Care would like to remind providers that it is appropriate to bill a problem oriented E&M on the same day as a surgical or preventive service when the issue is separate and significant.

Fidelis Care is pleased to announce a new addition to the Provider Manual—the Quality Policy.

Fidelis Care’s Pharmacy Services would like to provide clarification on how medications are covered under member’s medical and pharmacy benefits.

NY State of Health has notified health plans and members of Essential Plan 200-250 (also known as Essential Plan 5) that plan coverage will end. The last day of coverage is June 30, 2026.