The Fidelis Care Blog

Each April, Arab American Heritage Month is a meaningful time for me to reflect on my roots in Morocco, my journey, and the values that shape both my personal and professional life. As someone with proud Arab roots, I carry with me a deep appreciation for family, resilience, hospitality, and hard work. These values guide me every day. Growing up connected to my Arab heritage taught me the importance of community. In our culture, relationships matter. We check on one another, we support one another, and we show up when it counts. That sense of responsibility toward others has had a

With all the increases in technology, it’s easy to forget that healthcare starts with the people who show up every day wanting to make a difference. At Fidelis Care, we are proud to work with caring and conscientious doctors across New York State.

March is Endometriosis Awareness Month. Fidelis Care sat down with one of the experts in our provider network, Dr. Katherine Cartwright of Albany Obstetrics and Gynecology, to learn and share about this painful condition affecting one in 10 women in their reproductive years. Q: What is endometriosis? Dr. Cartwright: Endometriosis is when cells that look and act like the lining of the uterus grow outside the uterus. Most of the time these cells are in the pelvis — on the ovaries, fallopian tubes, or the outer surface of the uterus. They can also show up on the bladder or bowel. More rarely, they’re

National Poison Prevention Week March 15-21. It’s a good time to talk about an important but often overlooked safety issue: accidental poisoning. Many poison emergencies happen at home, and adults can help prevent them. Here are a few simple steps to protect you, your children, and your loved ones. Common Poison Risks at Home Poisoning can happen when everyday items are used the wrong way or stored unsafely. Common causes include: Medications, both prescription and over the counter Cleaning products and laundry pods Pesticides and bug sprays Alcohol and vaping liquids Carbon monoxide from gas appliances Even small amounts of these items can

During Women’s History Month, Fidelis Care is proud to recognize our 2026 Women of Impact. These leaders and changemakers strengthen our communities every day and help expand opportunities, uplift families, and inspire meaningful progress. We celebrate them for the dedication and compassion that help move our mission forward.   Xiomara Castro  Site Director, Westchester Community Health Center-Yonkers  Xiomara Castro is dedicated to expanding access to quality, preventive healthcare in the Yonkers community. As Site Director of Westchester Community Health Center, she ensures patients receive comprehensive care that supports both physical and mental well-being. Passionate about serving vulnerable populations, Xiomara believes preventive care

Fidelis Care is continuing efforts to ensure compliance with Electronic Visit Verification (EVV) requirements under the 21st Century Cures Act. As part of this work, Fidelis Care has partnered with HHAeXchange (HHAX), a home care management solutions vendor.

At Fidelis Care, provider feedback is essential to how we improve our programs, processes, and overall experience working with our network. To support more frequent and meaningful collaboration, we’re excited to introduce the Provider Advisory Community—a new online forum designed specifically for providers.

To help vulnerable individuals who struggle with extreme heat, NY State of Health is again offering free air conditioners through its Essential Plan Cooling Program.

Fidelis Care will host three Provider Office Hours in May 2026. During the webinar, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

National Infant Immunization Week is April 20-27. If you’re the parent of a child under 2, it’s a great time to focus on keeping your baby healthy. Vaccines play an important role in children’s health, especially during their first two years, when they are most likely to get a serious illness. If you’ve had questions or felt unsure about vaccines, you’re not alone. There’s a lot of information out there, and it’s not all correct. Here are some key facts every parent or guardian should know. Fact: Infant vaccines are carefully tested and closely monitored. Vaccines recommended for babies in the United States