Fidelis Care will host three Provider Office Hours in October 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

Access and Availability Standards

9/19/2025 • Posted by Provider Relations

Access to quality care is important to eliminate health disparities and increase the quality and years of healthy life for all New Yorkers. The NYSDOH requires that certain Access and Availability Standards be met by PCPs, OB/GYNs, specialists, and behavioral health providers where applicable.

Fidelis Care Authorization Grids Effective October 1, 2025 – Pharmacy Updates

9/17/2025 • Posted by Provider Relations

The following sections of the Fidelis Care authorization grids have been updated effective October 1, 2025.

Reminder: Mandatory Medicaid Compliance Program

9/15/2025 • Posted by Provider Relations

Fidelis Care has received notice from the Office of the Medicaid Inspector General (OMIG) of new compliance program requirements for Medicaid participating providers.

Reminder: 2025 Cultural Competency Training Requirements

9/15/2025 • Posted by Provider Relations

Annual cultural competency training for participating providers is required by the New York State Department of Health.