Fidelis Care will host two Provider Office Hours in September 2025. During the webinars, Fidelis Care staff will be available to share information, provide an overview of provider resources, and answer your questions.

Important Fax Transmission Notice Regarding Authorization Requests

8/15/2025 • Posted by Provider Relations

To ensure timely processing and avoid delays, providers should limit all prior authorization fax transmissions to 75 pages or less. Faxes exceeding 75 pages may be delayed or fail to process, which could impact our ability to efficiently and comprehensively process the request.

Provider Demographic Change and Termination Request Forms

8/11/2025 • Posted by Provider Relations

In an effort to streamline provider demographic changes and provider termination requests, Fidelis Care has created two new electronic forms for providers to use.

Availity Essentials Live Webinars for Fidelis Care Providers

8/6/2025 • Posted by Provider Relations

Availity experts are hosting several live webinar sessions in the month of August to assist Fidelis Care providers with navigation of Availity Essentials. Space is limited, save your seat today!

New EOB Reason Code for Claim Adjustments

8/1/2025 • Posted by Provider Relations

Fidelis Care would like to announce a new Explanation of Benefit (EOB) adjustment reason code that will be applied to claims where Fidelis Care has received a primary carrier payment.

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