Behavioral Health Resources

Suicide Prevention Lifeline is available at 1-800-273-8255 and offers free and confidential crisis support available 24/7 to anyone at any time. Help is available for people in distress, crisis, or for people looking for resources for themselves or loved ones.

You are not alone. The Fidelis Care Behavioral Health team can help you take the first steps to get well and find a service provider in your area to help meet your needs or the needs of a loved one. Call Fidelis Care at 1-888-FIDELIS (1-888-343-3547) to get started today.

First Episode Psychosis (FEP) Resources

OnTrackNY 

NYS Office of Mental Health (OMH) 

Youth Transition Services Resources

NYS OMH also provides many resources for Youth Transition Services.

Mental Illness and Addiction Resources

The NYS Psychiatric Institute Center for Practice Innovations

National Institute for Mental Health (NIMH) 

National Institute of Drug Addiction (NIDA) 

The Substance Abuse and Mental Health Services Administration (SAMHSA) 

NYC Well for residents of New York City: 1-888-NYC-WELL

Official Websites

• NYS Office of Mental Health
• NYS Office of Alcoholism and Substance Abuses Services
• NYS Department of Health
• NYC Department of Health and Mental Hygiene
• NYS Office for People with Developmental Disabilities
• NYS Office for Children and Family Services

How Fidelis Care Can Help

Fidelis Care offers the Children's Health and Behavioral Health Program for Medicaid Managed Care members under the age of 21. This enhanced Medicaid Managed Care benefit package offers a wide range of children and family treatment support services and children’s home and community based services for qualifying members and their caregivers.

Case Management

Our case managers can provide support and encouragement to help improve your health. In addition to supporting behavioral health, case management services are available for many conditions and situations including, but not limited to, the following:

• Asthma
• Diabetes
• Heart disease
• Pregnancy case management
• Behavioral health conditions
• HIV and AIDS
• Hemophilia
• Sickle Cell Disease
• Complex Case Management
• Population Health Management 
  • Keeping members healthy with flu shot reminders
  • Transitional care case management program after a hospital discharge
  • Referrals to Health Homes 
  • Services for members with behavioral and medical needs 
  • Medication reconciliation

To receive more information or to refer a patient, please contact our Clinical Services Department at 1-800-247-1441 from 8:30 AM to 5 PM Monday through Friday.

To learn about appointing a health care agent in New York State, download the Health Care Proxy Form (PDF) from the New York State Department of Health.