Behavioral Health Resources

The Suicide Prevention Lifeline is available at 1-800-273-8255 and offers free and confidential crisis support available 24/7 to anyone at any time. Help is available for people in distress, crisis, or for people looking for resources for themselves or loved ones.

If you need help right away, call 911.

You are not alone. The Fidelis Care Behavioral Health team can help you take the first steps to get well and find a service provider in your area to help meet your needs or the needs of a loved one. Call Fidelis Care at
1-888-FIDELIS (1-888-343-3547) to get started today.

Behavioral health is an important part of overall health and well-being. Behavioral health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. It also helps determine how we handle stress, relate to others, and make healthy choices.

For good behavioral health, it’s recommended to:

  • Visit a health care provider regularly
  • Avoid alcohol, tobacco, and drugs
  • Eat healthy and exercise regularly
  • Sleep enough
  • Learn positive ways to cope with stress

Behavioral health concerns include:

  • Anxiety
  • Depression
  • Eating disorders
  • Postpartum depression
  • Substance use disorder

Behavioral health concerns can be developed at any age. Warning signs include:

  • Constant sadness or hopelessness
  • Using too much alcohol or drugs
  • Drastic changes in eating or sleeping
  • Aches, headaches, or stomach problems without a clear cause
  • Avoiding others
  • Thoughts of suicide or harming yourself

If you have any of these, seek help from your health care provider. Help can also be found by calling the National Suicide Prevention Lifeline at 1-800-273-8255.

For more behavioral health information, including helpful videos, click here.

Alternative Services (In Lieu of Services) for Medicaid Managed Care and HealthierLife (HARP)

NYS Medicaid Managed Care Alternative Services and Settings - In Lieu of Services (ILS)

First Episode Psychosis (FEP) Resources

OnTrackNY 

NYS Office of Mental Health (OMH) 

Youth Transition Services Resources

NYS OMH also provides many resources for Youth Transition Services.

Mental Illness and Addiction Resources

The NYS Psychiatric Institute Center for Practice Innovations

National Institute for Mental Health (NIMH) 

National Institute of Drug Addiction (NIDA) 

The Substance Abuse and Mental Health Services Administration (SAMHSA) 

NYC Well for residents of New York City1-888-NYC-WELL


Official Websites

How Fidelis Care Can Help

Fidelis Care offers the Children's Health and Behavioral Health Program for Medicaid Managed Care members under the age of 21. This enhanced Medicaid Managed Care benefit package offers a wide range of children and family treatment support services and children’s home and community based services for qualifying members and their caregivers.

Member Portal

Log in or register to make make payments, print ID cards, choose or change a PCP, and much more.

Healthwise

Browse a library of health articles, videos, and tools from Healthwise. Available in both English and Spanish.

Health Resources

Information to help you and your provider better manage your health.