Behavioral Health Resources | Fidelis Care

Behavioral Health Resources

The Suicide Prevention Lifeline is available at 1-800-273-8255 and offers free and confidential crisis support, available 24/7 to anyone.

Help is available for people in distress, crisis, or for people looking for resources for themselves or loved ones.

If you need help right away, call 911.



You are Not Alone

The Fidelis Care Behavioral Health team can help you take the first steps to get well and find a service provider in your area to help meet your needs or the needs of a loved one. Call Fidelis Care at 1-888-FIDELIS (1-888-343-3547) to get started today.

Behavioral health is an important part of overall health and well-being. Behavioral health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. It also helps determine how we handle stress, relate to others, and make healthy choices.


For good behavioral health, it's recommended to:

  • Visit a health care provider regularly
  • Avoid alcohol, tobacco, and drugs
  • Eat healthy and exercise regularly
  • Sleep enough
  • Learn positive ways to cope with stress


Behavioral health concerns include:

  • Anxiety
  • Controlling high blood pressure and living with a severe and persistent mental illness
        ⮕ Such as schizophrenia, bipolar disorder, and major depression
  • Depression
  • Eating disorders
  • Postpartum depression
  • Substance use disorder


Behavioral health concerns can be developed at any age.

Warning signs include:
  • Constant sadness or hopelessness
  • Using too much alcohol or drugs
  • Drastic changes in eating or sleeping
  • Aches, headaches, or stomach problems without a clear cause
  • Avoiding others
  • Thoughts of suicide or harming yourself





If you have any of these, seek help from your health care provider. Help can also be found by calling the National Suicide Prevention Lifeline at 1-800-273-8255.





Talk with Your Provider

Your health care provider can work with you to keep you healthy. Speak honestly with your provider, and ask all the questions you need to understand your treatment. To make your treatment more successful, speak with your provider about the following three key areas:

  • Involvement of Family and Friends
  • Care that Meets Your Cultural Needs
  • Access to Support Groups

Take Charge of Your Health: Talk to Your Provider.


Additional Behavioral Health Resources

Alternative Services (In Lieu of Services) for Medicaid Managed Care and HealthierLife (HARP)


First Episode Psychosis (FEP) Resources


Youth Transition Services Resources


Mental Illness and Addiction Resources


New York State Behavior Health Resources


How Fidelis Care Can Help

Fidelis Care offers the Children's Health and Behavioral Health Program for Medicaid Managed Care members under the age of 21. This enhanced Medicaid Managed Care benefit package offers a wide range of children and family treatment support services and children’s home and community based services for qualifying members and their caregivers.

Behavior Health Resources Available to Fidelis Care Members


Member Portal

Log in or register to make payments, print ID cards, choose or change a PCP, and much more.

24/7 Telemedicine Visits

Talk to a doctor or therapist whenever you need at no cost to you for health concerns like sore throats, earaches, the flu, allergies, and more. In addition to providing medical treatment, they can refer you to specialists and prescribe medication for pickup at your pharmacy.


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