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To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


Hearthands

If you have any questions, please contact your Quality Improvement Specialist.

Quality Improvement Specialists
New York Regions:

Name Coverage Area Assigned Providers
 Yen Min Yau

✉ Email Address

Kings County CAIPA & Excelsior EmpireHealth Brooklyn Providers
 Zinaida Khavasova
✉ Email Address 
Various Counties in the NYC Region Maimonides and affiliates, One Brooklyn Health System: (Interfaith, Brookdale and Kingsbrook), South Asian IPA
Stanley Laforest

✉ Email Address

Various Counties in the NYS Region Bronx United IPA, Hudson Heights IPA

 Adebunmi (Bunmi) Browne

✉ Email Address

Various Counties in the NYC Region Balance Medical IPA
 Rui Kang (Ray) Lin

✉ Email Address

Queens County CAIPA & Excelsior EmpireHealth Queens Provider
 Rosemond Guillaume

✉ Email Address

Various Counties in the NYC Region AdvantageCare, Jamaica Hospital, Prominis Care IPA LLC DBA STAR, YUVO IPA
 Haneefah Mahdi

✉ Email Address

Richmond and Bronx Counties Amboy Medical Practice Bon Secours NYC Health & Hospitals Refuah Health Center, Emilio Perez
 Robert Dean

✉ Email Address

Suffolk and Nassau Counties Healthcare Partners, CHS Physician Partners, Quest Medical Care, PC, Central Queens IPA
 Kay Stewart-Benjamin

✉ Email Address

Kings County NYU and Affiliates, Doral Medical and Multi Specialty Facility, The Brooklyn Hospital, SUNY Downstate, New York Network Management

 Nadia Oleniak

✉ Email Address

Various Counties in the NYC Region Queens Medical Services, PLLC, New York Senior Medical Group, Empire Physicians IPA
 Steven Lee

✉ Email Address

Manhattan and Richmond Counties Charles B. Wang Community Health Center, CAIPA Manhattan Providers, Excelsior EmpireHealth Manhattan Providers, CAIPA Staten Island Providers
Barbara Bentley-Morrill

✉ Email Address

Counties: Albany, Clinton, Columbia, Essex, Green, Warren, All Vermont; Saratoga, Schenectady, Rensselaer Northwell and Nuvance, NYPHS and Affiliates, Whitney M. Young, Saratoga Hospital, Saratoga Regional Medical, Twin Rivers Medical, NY Presby; Nuvance
 Jaime Laube

✉ Email Address

Counties: Orange, Putnam, Sullivan, Ulster; Dutchess Hudson Valley Regional Community Health, Montefiore Medical Center, Union Community Health Center
 Christine Jendraszek

✉ Email Address

Various Counties in the Buffalo Region, Cattaraugus and Yates Counties CINQ Upstate: EHS, INC., Care Medical Practice, Community Health Center of Buffalo, Jericho Road Ministries, Medical Health Associates for Western NY, INC.  Southertier Community Health Center Networks, INC., The Chautauqua Center, INC, Tri-County Family Medicine Program, INC., Lakeshore Family Medicine Associates, Liberty Resources, Ted J. Triana, Urban Family Practice, Westfield Family Physicians, John Mulawka-dba Southtowns Pediatrics, Lynne Ross dba Canalside Primary Care, Mobile Physicians Services PLLC, Robert Ericson Do &Jennifer Ericson Do dba Inspired Health Group, Highgate Medical Grop, PC. Northeast Medical, PC. Kenmore Family Medicine.
 Karen Yonkers-Santy

✉ Email Address

Counties: Cortland, Oswego, Schuyler, Seneca, Tioga, Tompkins, Westchester FLIPA- Family Health Network of CNY, Northern Oswego County Health Servies Inc, Upstate Family Health Center, Inc. Other: Cayuga Medical Associates, Oswego County OB-GYN, New York Senior Medical Group; William F. Ryan Community Health Center, Ryan Chelsea Clinton Community Health , Cayuga Health Partners
 Maureen Hudson

✉ Email Address

Erie and Chautauqua Counties

Catholic Medical Partners (CMP) Sisters Of Charity Hospital, Mount St. Mary's Hospital , Trinity Medical of WNY, PC., WNY Medical PC, Primary Care of WNY, Summit Pediatrics, Lockport Pediatrics, Frank Laurri, M.D. & Associates, Southgate Medical Group; Family Health Medical Services, UPMC Chautauqua WCA, Jamestown Pediatrics, Southerntier Pediatrics, Great Lakes Physicians Practice, PC. (GLPP), Community Inclusion
 Penny Patterelli

✉ Email Address

Counties: Oneida, Onondaga, Otsego, Schoharie IPA: Trinity Health
Providers: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC.  Other: Family Care Medical Group, Crouse Medical Practice,  Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
 Nicole Heldson
✉ Email Address
Counties: Genesse, Livingston, Niagara, Ontario, Orlean, Wyoming, Allegany, Steuben, Chemung GLIN: Bertrand Chaffee Hospital, Bradford Regional Medical Associates (Upper Allegany Health System), ECMC, General Physicians,  Kaleida Health , Niagara Falls Memorial Medical Center, Olean General Hospital, UB Family Medicine INC dba UBMD Primary Care, Wyoming Community Hospital, Paul DeJac, Christopher Beney , Amandeep Pal, Oak Orchard Health, Anthony Jordan, FLH, Geneva Hospital, Finger Lakes Health Center, Soliders and Sailors,Jones Memorial, Jones Memorial, PC. Mt Sinai, Arnot Ogden, Arnot Medical Services.
 Nicole Lloyd

✉ Email Address

Cayuga and Jefferson Counties All Main Street Rural Providers, Auburn Community Hospital
 Penny Patterelli

✉ Email Address

Counties: Oneida, Onondaga, Otsego, Schoharie Trinity Health: St. Peters' Health Partners Medical Associates, Samaritan Hospital of Troy, St. Peter's Hospital, St. Joseph's Hospital Health Center, St. Joseph Medical PC.  Other: Family Care Medical Group, Crouse Medical Practice,  Family Care Medical Group, Mary Imogene Bassett, Little Falls Hospital, Mohawk Valley Health System, Rome Health
 Peter Stone

✉ Email Address

Counties: Broome, Chenango, Delaware, Lewis, Madison; Franklin, Fulton, Hamilton, Herkimer, Montgomery, Saint Lawrence United Health Services (UHS) Chenango Memorial Hospital INC, Delaware Valley Hospital INC, United Health Services Hospitals, INC, United Medical Associates. Concordia- Oneida Medical Practice PC, Oneida Health Systems INC, Oneida Medical Associates PLLC. Other: Endwell Family Physicians, Lewis County General Hospital, St. Regis Mohawk Tribe, Benardot Tribe, Nathan Littauer Hospital, North County Family, Carondelet, St. Mary's
 Robert Chantra

✉ Email Address

Monroe and Wayne Counties Rochester Regional Health System- (RRHS) Rochester General Hospital, The Unity Hospital of Rochester United Memorial Medical Center, Western New York Medical Practice, Clifton Springs Hospital & Clinic, Newark Wayne Community Hospital (St. Lawrence Health Systems) Massena Hospital, Canton Potsdam Hospital & Medical Practice, Gouverneur Hospital Guthrie Health-Guthrie Corning Hospital, Guthrie Cortland Medical Center, Guthrie Robert Packer Hospital, Guthrie Troy Hospital University of Rochester (U of R) Strong Memorial Hospital

Provider Quality News


Women’s History Month 2025: Impactful Fidelis Care Partners Move Us Forward Together
3/3/2025 • Posted by Fidelis Care in In The Community

During Women’s History Month, Fidelis Care is pleased to recognize our 2025 Women of Impact. They serve our communities through education and inspiration. We salute these providers and community partners for making a difference every day. Their work keeps us moving forward together.

Chavon Bunch

Chavon Bunch
Executive Director, Southside Community Center

Chavon Bunch leads Southside Community Center, which works to affirm, empower, and foster the development of self-pride among African American citizens of greater Ithaca. Programming at Southside Community Center includes youth and educational services, a food pantry, pet care clinics, bicycle services, performing arts, and culturally significant events and celebrations that honor the historic, present, and future lives of Black people. Chavon has worked in partnership with Fidelis Care on employment fairs, after-school programs, and food distributions.

Laura Combs

Laura Combs, LCSW, CASAC, CPP
Executive Director, New Choices Recovery Center

Laura Combs has served at New Choices Recovery Center in Schenectady for more than 20 years in various capacities, currently as executive director. She leads a team of counselors, peers, and administrators who compassionately and diligently provide prevention, treatment, and recovery services. Laura has served on several community boards including Community Fathers. Laura works closely with the Fidelis Care Community Relations team to assist New Choices clients in enrolling for health insurance.

Caroline Feasler

Caroline Feasler
Family Center Director, Community Action Planning Council of Jefferson County

Caroline Feasler’s work centers on delivering critical support services, combating food insecurity, and fostering employment and educational preparedness. A significant highlight of her career is the successful implementation of CAPC’s Mobile Food Pantry program. This initiative has brought much-needed fresh produce and essential food items to underserved rural communities. Fidelis Care has supported CAPC food insecurity programs through donations and by connecting with individuals at pantry sites to assess their healthcare needs.


Meghan Gough
Meghan Gough
Membership and Aquatics Director, Northeast Bronx YMCA

Meghan Gough is the liaison between the YMCA and Northeast Bronx community. In addition to her role at the YMCA, Meghan also coordinates food distribution events, develops chef-led food equity classes, and oversees a summer camp program for children capped off with a back-to-school event. Meghan and the YMCA have partnered with Fidelis Care for health insurance information and enrollment events.


Christine Hein

Christine Hein
Executive Director, People’s Place

Christine Hein is currently the Executive Director of People’s Place, a 52-year-old not-for-profit located in Kingston and serving all of Ulster County. She has been an advocate for food security for more than 12 years and during that time has expanded the agency from four programs to 22, serving 1.5 million meals. In 2024, People’s Place acted as a social safety net to over 10,000 households in Ulster County. Christine collaborates with Fidelis Care to provide weekly food distributions and health insurance information and assistance.


Shannon John

Shannon John
Founder, Calming Nature Doula Center and Services

Shannon John is a passionate advocate for empowering women through their birth experiences. In addition to her certification as a doula, Shannon has pursued extensive training, becoming a childbirth educator and certified lactation counselor, equipping her with the knowledge to provide evidence-based education and support. Shannon collaborates with Fidelis Care’s BabyCare program and maternal health focus to ensure expectant mothers in the Buffalo region receive the best care, guidance, and support throughout their pregnancies.


Bharati Sukul Kemraj

Bharati Sukul Kemraj
Founder and CEO, Bharati Foundation

Bharati Sukul Kemraj leads the Bharati Foundation, established in 2014, and originating from the Vishnu Mandir Hindi Temple in the Bronx. She actively engages with the underserved and underrepresented, arranging impactful events that focus on critical issues such as health equity, food security, and the enrichment of community and culture. The Bharati Foundation works with Fidelis Care to elevate well-being through community and health insurance information and enrollment events.


Evelyn Kormanik

Evelyn Kormanik
Staten Island Giving Circle Founder

Evelyn Kormanik founded the Staten Island Giving Circle in 2008. The organization started with 24 people and has blossomed into a strong service outreach endeavor with more than 1,200 interested activists serving populations in need of financial or hands-on assistance. Staten Island Giving Circle initiatives include Adopt-a-Pantry, school enrichment and literacy programs, and Junior Giving Circles. Evelyn works with Fidelis Care representatives to share health insurance information with children, seniors, military veterans, and the homeless population.


Anita Lewis

Anita Lewis
Chief Development Officer, Economic Opportunity Program of Chemung and Schuyler Counties

Anita Lewis oversees five key areas that enrich the lives of those served by the Economic Opportunity Program of Chemung and Schuyler Counties. These include literacy, job training, after-school care, Ernie Davis Community Center, and family support programs. Anita also serves on the boards of The Arc of Chemung/Schuyler, Bethany Village, and Southern Tier Regional Planning Committee. She works closely with Fidelis Care to plan collaborative community events focused on health and wellness.


Marisol Mancebo

Marisol Mancebo
Executive Director, Yonkers Police Athletic League

Following her arrival in the United States from the Dominican Republic in 1992, and a long career with the YMCA in Yonkers, Marisol Mancebo now leads the Yonkers Police Athletic League. The foundation's sports and recreation programs keep young people engaged in positive youth development activities and reinforce the concepts of discipline, leadership, teamwork, and sportsmanship. Marisol works with Fidelis Care community representatives to share health insurance information with those served by the Yonkers PAL.


Carmen Maquilon

Carmen Maquilon
Director, Catholic Charities of Long Island

During her 20-plus year tenure at Catholic Charities, Carmen Maquilon has been responsible for directing legal and social services for the immigrant community of Long Island. Carmen has led a team of immigration attorneys, accredited representatives, and resettlement case managers in providing legal representation and social services to individuals. Carmen is a board member of the New York Immigration Coalition and a fully accredited representative with the Department of Justice. She works with Fidelis Care representatives to share health insurance information with those served by Catholic Charities.


Mault and Connors

Anita Mault and Patricia Connors
Managers, Brockport Area Veterans Club

Anita Mault and Patricia Connors are both full-time volunteers at the Brockport Area Veterans Club. Patti retired in 2010 from the New York State Department of Health as a Health Program Administrator and Anita retired in 2019 as an M&T Bank Manager.  Since their retirement, they have volunteered to help veterans and families in the Brockport area community. With Anita and Patti’s guidance, the Brockport Area Veterans Club hosted a Fidelis Care Veggies to Go event in 2024, with another one being planned there for 2025.


Yvonne Rieckhoff

Yvonne Rieckhoff
Administrative Assistant, Oswego Health

After losing most of her eyesight in a car accident, Yvonne Rieckhoff started teaching English online and moved to Oswego, where she volunteers with the Oswego Health Foundation, helping edit grant applications and serving on the Employee Giving Campaign Committee. Yvonne transitioned into her current role as Administrative Assistant in the Quality Department for Oswego Health Medical Practice, where she works closely and collaboratively with industry partners such as Fidelis Care to ensure that patients receive the highest quality of care.


Estefany Ruiz

Estefany Ruiz
Program Coordinator, Nassau County Office of Hispanic Affairs

Estefany Ruiz works in collaboration with government entities, nonprofit organizations, and community leaders to ensure the Hispanic community's access to vital resources and initiatives. An impassioned advocate of equality and active participation, Estefany's role is pivotal in bridging the gap between the community and government services, especially for individuals facing adversity. She works closely with Fidelis Care representative to share health insurance information with the Latino community.


Jacqueline Sweeney

Jacqueline Sweeney
Executive Director, Community Health Workers Association of Rochester

Since her retirement from the University of Rochester Medical Center’s Baby Love maternal health program in 2022, Jacqueline Sweeney has dedicated her time establishing CHWAR’s official training course. Jacqueline plays a pivotal role in preparing community members as frontline public health workers. She serves on the Parents as Teachers Advisory Committee and the Town of Irondequoit’s ICARE Program on Racial Equity. Jacqueline works with Fidelis Care’s Community Relations team to provide training on how the NY State of Health Marketplace works, through a “101-style” course.


Jill Teeter

Jill Teeter
Executive Director and CEO, Tioga County Boys & Girls Club

Jill Teeter leads Tioga County Boys & Girls Club with passion and dedication to empowering youth. Beyond her role at the Boys & Girls Club, Jill has spent her 25-year career in the nonprofit sector of Tioga County. She actively advocates for community engagement, volunteerism, and nonprofit leadership, serving on The Tioga Downs Regional Community Foundation Board and working to assist local not-for-profits with grant writing and applications. Jill has worked with Fidelis Care on collaborative community events, including a Veggies to Go that served 125 families.


Ilze Thielman

Ilze Thielmann
Director, Team TLC NYC

Ilze Thielmann leads Team TLC NYC, an all-volunteer organization affiliated with Grannies Respond/Abuelas Responded, Inc., which has greeted and assisted asylum seekers arriving in New York City for more than five years. Under Ilze's leadership, TLC has grown from a group of about 10 active volunteers to a roster of more than 2,000. Ilze and her team have assisted tens of thousands of new arrivals in New York to obtain legal assistance, clothing and supplies, food, transportation, and healthcare. She works with Fidelis Care to provide health insurance information.


Sara Vacin

Sara Vacin
Executive Director, GLOW OUT!

Sara Vacin leads GLOW OUT!, a not-for-profit dedicated to supporting LGBTQ+ individuals across Genesee, Livingston, Orleans, and Wyoming counties. Sara has developed numerous programs, including Safe Zone training, LGBTQ+ youth leadership initiatives, intergenerational events, after-school programming, and a suicide prevention conference. Sara works closely with Fidelis Care in planning events for Pride Month and LGBTQ+ Health Week.


Robin Williams

Robin Williams
Middletown Town Council Member

Robin Williams is a driving force in Middletown, dedicated to improving the lives of those around her. She has led the charge in establishing a local satellite resource office, which will provide easier access to essential community organizations for the residents of southeastern Delaware County. Along with her work on the Middletown Town Board, Robin is an independent insurance agent offering Medicare educational sessions and working with Fidelis Care to connect community members in need of health insurance.

Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.


Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materialsblog posts, and more to keep you informed.

Provider Tip Sheets - Quality

Quality

Adult Wellness Visit Tip Sheet

Behavioral Health Case Management Services Tip Sheet

Behavioral Health Follow-Up Measures

Breast Cancer Screening Tip Sheet

Child and Adolescent Well Care Visits Tip Sheet

Childhood Immunization Status Tip Sheet

Closing the Gap on Follow-Up Care After Discharge

Colorectal Cancer Screening Tip Sheet

Continuity of Care Tip Sheet

Controlling High Blood Pressure Tip Sheet

Depression Screening and Follow-Up for Adolescents and Adults

Flu Shot for Adults Tip Sheet

Follow-up Care for Children Prescribed ADHD Medication (ADD) Tip Sheet

Glycemic Status Assessment for Patients with Diabetes (GSD) Tip Sheet

HEDIS® Tip Sheet 2021 Antidepressant Medication Management (AMM)

HEDIS® Immunizations for Adolescents Combination 2 (IMA-2)

Importance of Chlamydia Screening Tip Sheet

Importance of Follow-Up Care for Mental Illness

Improving Cardiometabolic Health for Members with Diabetes Tip Sheet

Kidney Health Evaluation for Patients with Diabetes (KED) Tip Sheet

Low Back Pain Tip Sheet

Metabolic Monitoring for Children and Adolescents on Antipsychotics Tip Sheet

Patient Satisfaction Surveys Tip Sheet

Postpartum Depression Screening and Follow-up Tip Sheet

Preventive Cancer Screenings and Vaccines Tip Sheet

Primary Care Provider (PCP) Quality Tip Sheet

Psychiatric Collaborative Care Model

Smoking Cessation Provider Tip Sheet

Telehealth Guide for Health Home Care Managers

Telehealth Tip Sheet

Transitions of Care (TRC) Tip Sheet

Viral Load Suppression Tip Sheet

Well Child - Birth to 30 Months Well Care Visits Tip Sheet

Wellcare Partnership for Quality Program - 2026

Quality Policies

 

Latest Provider Bulletin

 


Provider Bulletin Archives ➔


Fidelis-Care-Summer-Health-Newsletter