Member
Providers
Shop For a Plan

Provider Quality

Provider-Quality


To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


Hearthands


Provider Quality News


Fidelis Care Behavioral Health Grant Applications Now Open to Providers and Organizations Across New York State
3/5/2025 • Posted by Provider Relations in Provider News, Provider Quality

Grants of $10,000 to $20,000 aim to improve behavioral health outcomes, especially in underserved communities

Deadline to apply is 5 p.m. EDT March 28, 2025

LONG ISLAND CITY, NY (March 5, 2025) Fidelis Care, a statewide health plan with more than 2.4 million members in New York State and a Centene Corporation company, has opened the application process for its 2025 behavioral health grant program. The grants – ranging from $10,000 to $20,000 – are intended to enhance the integration of behavioral health and primary care through innovative strategies. These efforts aim to bridge care gaps for vulnerable populations by promoting comprehensive support. The application is available at fideliscare.org/BH-grants. The deadline to apply is 5 p.m. EDT March 28, 2025.

The National Alliance on Mental Illness reports that one in five U.S. adults experience mental illness and one in six U.S. children ages 6 to 17 experience a mental health disorder each year. The World Health Organization says people exposed to adverse circumstances including poverty, violence, disability, and inequality are at higher risk of developing a mental health condition, underscoring the significant impact of mental illness and substance use disorder on individuals and society. Research has found that integrating mental health into primary healthcare has significant benefits and increases the likelihood of better health outcomes, according to the National Library of Medicine.

The Fidelis Care behavioral health grant program is an initiative dedicated to fostering stronger ties with providers and community-based social need service organizations to get people the help they need to live fulfilling lives. Fidelis Care is taking meaningful steps to support underserved populations by focusing on and enhancing care coordination for individuals with mental and behavioral health diagnosis.

Fidelis Care plans to announce the recipients of its 2025 behavioral health grant program awards by May 1, 2025.



Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.


Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materialsblog posts, and more to keep you informed.

 

CURRENT PROVIDER BULLETIN

  • Help Prevent the Flu: Encourage Vaccination
  • COVID-19 Reminder
  • Cardiovascular Disease and Statin Therapy
  • Antibiotic Stewardship Starts with Awareness
  • CDC Recommendations for STI Treatment