Provider Quality

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To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.

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Provider Quality News

Fidelis Care Launches 2025 ‘Veggies to Go’ Produce Giveaway Events

4/22/2025 • Posted by Fidelis Care in Health-Related Social Needs, In The Community

Veggies-to-go-Watertown

Fidelis Care opened its 2025 Veggies to Go produce giveaway season by distributing more than 150 bags of fresh fruits and vegetables at events hosted by Genesee ACE Employment in Batavia on March 15 and the Watertown YMCA on March 26. Veggies to Go addresses nutrition and food insecurity in urban and rural communities across New York State.

“Since starting the Veggies to Go program in 2022, Fidelis Care has distributed more than 80,000 pounds of fresh fruits and vegetables statewide,” said Shannon Lombardo, Fidelis Care Director of Sales and Marketing. “Nutrition is healthcare and getting fresh produce into the hands of families across New York, especially in underserved areas, can help them make smart choices to stay healthy and active.”

Fidelis Care sources food from local farmers and distributors for the Veggies to Go program. The events also feature information on health insurance, other agencies and resources available to help individuals and families address food insecurity, and healthy eating including Fidelis Care’s ‘Lunchology’ recipe sheets.

Scheduled 2025 Veggies to Go events include:

April 25, 11 a.m., Northside CYO, Syracuse
May 5, 5 p.m., Salvation Army of Ithaca
May 21, 12 p.m., Baden Street Center, Rochester
June 11, 10 a.m., Brockport Area Veterans Club

Check the Fidelis Care events calendar for more Veggies to Go giveaways as they are added.

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Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions.

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Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.

HEDIS® 2025 Toolkit

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