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To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


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Provider Quality News


Fidelis Care Hosts Free Unity Festivals Across New York State this Summer
5/27/2025 • Posted by Fidelis Care in Health and Wellness, In The Community


To promote community health and wellness and the importance of staying connected with friends and neighbors, Fidelis Care has announced dates for its annual Unity street festival series. Beginning with the original “Unity in the Heights” event in 2011, the series has expanded across the state with a variety of local partners.

The events offer free and fun family activities including live music, face painting, health screenings, and giveaways. Special appearances by Fidelis Care’s popular dinosaur mascot, Fidelisaurus, promote the importance of health insurance for children and families as well as regular checkups, exercise, and healthy eating.

Here are some of the Unity events across New York State with more to be added:

  • Together in Harlem – Saturday, June 21
  • Unity in Troy – Sunday, June 22
  • Unity in Westchester – Saturday, June 28
  • Unity in Glenn Falls – Wednesday, July 23
  • Unity in Auburn – Friday, July 25
  • Unity in Rockland – Friday, July 25
  • Unity in Schenectady – Friday, August 15
  • Unity in Niagara Falls – Saturday, August 23
  • Unity in Queens – Saturday, August 23
  • Unity in The Heights – Saturday, September 6
  • Unity in Buffalo – Saturday, October 4

Unity is more than just an event. It’s a celebration of the strength and resilience of our communities and a chance to learn, engage, and have fun while prioritizing your health and wellness. Whether you’re looking to get active, access valuable health resources, or simply enjoy a day out with your family, Unity has something for everyone.

For more details on times and locations for each Unity celebration, check the Fidelis Care events calendar.



Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.


Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materialsblog posts, and more to keep you informed.

 

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