Member
Providers
Shop For a Plan

Provider Quality

Provider-Quality


To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.


Hearthands


Provider Quality News


Hispanic Heritage Month: A Commitment to Advancing Health
9/15/2025 • Posted by Dr. Denise Nuñez, Niño de la Caridad Foundation Founder and CEO in Diversity, Equity and Inclusion, Health-Related Social Needs, In The Community

Hispanic Heritage Month is a time of reflection, celebration, and unity. For me, it is deeply personal, a reminder of the strength, resilience, and cultural pride that defines our community. It is also a call to action to honor our heritage not only with words, but through efforts that uplift the health and well-being of Hispanic families across New York and beyond.

The Hispanic community carries a powerful legacy of hard work, faith, and family. Yet, despite our many strengths, we continue to face significant health challenges. Chronic illnesses such as diabetes, hypertension, and obesity are disproportionately prevalent among Hispanic populations. Preventable diseases often go undiagnosed due to barriers in access to care, language differences, and lack of culturally sensitive health services. In many cases, by the time individuals seek medical attention, conditions are already advanced and require more complex interventions.

These health disparities are shaped not just by biology, but by the social determinants of health, the conditions in which people live, work, and grow. Housing insecurity, limited access to nutritious foods, jobs without health benefits, and neighborhoods with fewer safe spaces for exercise all play a role in shaping health outcomes. For many Hispanic families, systemic inequities and economic hardships create obstacles that go far beyond the walls of the doctor’s office.

This is why I believe healthcare must extend beyond clinical treatment to embrace a holistic vision of wellness. At Niño de la Caridad Foundation, our mission has always been to care for the whole family, addressing both medical needs and the social barriers that impact health. Through community programs, education initiatives, and partnerships, we work to empower families with the tools and resources they need to thrive.

Our collaboration with Fidelis Care has been an important part of this effort. By working together, we expand access to preventive care, provide health education in culturally relevant ways, and connect families to essential resources. This partnership reflects the shared belief that health equity is not just a goal, but a responsibility.

As we celebrate Hispanic Heritage Month, I am inspired by the resilience of our community and committed to continuing the work of breaking down barriers to care. Heritage is more than history, it is the foundation on which we build a healthier, stronger future. By uniting culture, compassion, and community, we can ensure that every family has the opportunity not only to survive, but to flourish.


Denise Nunez

Dr. Denise Nuñez is a proud Dominican American, board-certified pediatrician and critical care physician. She earned her medical degree from Pedro Henríquez Ureña University in the Dominican Republic and completed her pediatric training and fellowship at Albert Einstein College of Medicine in the Bronx, NY. Dr. Nuñez serves as an Assistant Professor and attending physician in the Pediatric Critical Care Medicine Division at Montefiore Children’s Hospital. She is also the founder and CEO of Niño de la Caridad, a nonprofit empowering Latino youth and families through healthcare and education.



Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions. 

Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.


Resources

Fidelis Care offers resources including Provider Bulletins, tip sheets, educational materialsblog posts, and more to keep you informed.

 

CURRENT PROVIDER BULLETIN

  • Help Prevent the Flu: Encourage Vaccination
  • COVID-19 Reminder
  • Cardiovascular Disease and Statin Therapy
  • Antibiotic Stewardship Starts with Awareness
  • CDC Recommendations for STI Treatment