Provider Quality

As someone who immigrated from China to the United States as a teenager, Asian American and Pacific Islander (AAPI) heritage means resilience, adaptability, and the experience of growing up between two cultures. Learning a new language, navigating different expectations, and helping my family adjust shaped my perspective early on and taught me the value of empathy, patience, and hard work. My background has strongly influenced how I approach my work at Fidelis Care. Having seen firsthand the challenges faced by immigrant families, I'm especially mindful of the importance of clear communication, cultural sensitivity, and trust.

During Minority Health Month in April, we highlight the importance of reducing health disparities through education, prevention, and access to care. Across New York City and much of the country, communities of color typically see higher rates of preventable illness and disease-related death. When serious conditions like cancer are caught early, treatment can begin more quickly and outcomes are often better. Community Care of Brooklyn IPA (CCB IPA) is an integrated network of health and social services organizations in Brooklyn. We work alongside Fidelis Care to support Medicaid and Essential Plan members in getting quality care they can trust. Since 2018,

Each April, Black Maternal Health Week calls national attention to one of the most persistent public health inequities in the United States. Black women remain three to four times more likely to die from pregnancy-related causes than white women, regardless of income or education. A significant portion of these deaths happen weeks or even months after childbirth, highlighting longstanding gaps in postpartum care and the broader social conditions that shape maternal health outcomes. In response to these realities, Divine Harlem, a community-rooted maternal health initiative based in Harlem and working across New York City, has developed a framework we describe as