Provider Quality

Provider-Quality

To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.

Hearthands

Provider Quality News

Celebrating 100 Years of Black History Month

Last Week • Posted by Fidelis Care • in Diversity, Equity and Inclusion

In 2026, we honor the 100th anniversary of the very first Negro History Week, created in 1926 by historian Dr. Carter G. Woodson. This important week later grew into what we now call Black History Month. Dr. Woodson wanted to make sure that the achievements and stories of Black Americans were recognized, taught, and celebrated across the United States.

Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions.

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Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.

HEDIS® 2025 Toolkit

Adult Pocket Guide

Pediatric Pocket Guide

Quick Reference Guide