Provider Quality

Provider-Quality

To ensure a continued focus on quality, Fidelis Care is dedicated to engaging with providers to ensure our members get the best care possible. Quality is a critical component of the work we do at Fidelis Care. The Provider Relations Department works diligently to support providers in quality improvement initiatives.

Hearthands

Provider Quality News

Fidelis Care Celebrates Grand Reopening of Flushing Community Office

11/25/2025 • Posted by Fidelis Care in In The Community

Fidelis Care celebrated the grand reopening of its newly renovated Flushing Community Office with a ribbon cutting ceremony featuring local leaders and community partners. The office is fully staffed with culturally sensitive, multilingual representatives who can help answer questions about enrolling, renewing, or understanding plan benefits.

Located at 135-16 Roosevelt Avenue, the Flushing Community Office is just steps from the Flushing–Main Street transportation hub.

With more than 30 Community Offices across New York State, Fidelis Care makes it easy to find quality, affordable health insurance that’s right for you. Visit a Fidelis Care Community Office to learn more about healthcare coverage options. Fidelis Care representatives are there to guide you, every step of the way.

To learn more about Fidelis Care Community Offices, and to find one near you, visit fideliscare.org/offices or call 1-888-FIDELIS.

Provider Office Hours

Fidelis Care hosts webinars called “Provider Office Hours” several times each month to share information and answer any of your questions.

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Provider Satisfaction Survey

Your provision of quality care and services to our members contributes greatly to Fidelis Care’s success. One of the ways Fidelis Care prioritizes quality is making sure you are satisfied with your experiences. Our annual Provider Satisfaction Survey identifies areas to focus on for further improvement in the coming year. The Provider Relations Department works diligently to identify an action plan to address areas of improvement, while continuing to develop actions and interventions to improve the provider experience.

HEDIS® Measurement Year 2025 Toolkit

HEDIS® is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of care and service. We've developed this toolkit to help identify required preventive services.

HEDIS® 2025 Toolkit

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